cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
What’s new: end-to-end encryption, Replay and Dash updates. Find out more about these updates, new features and more here.

View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dropbox Paper 404

Dropbox Paper 404

shiibainu
New member | Level 2

As of a week or two ago, I cannot access Dropbox Paper files to edit them when logged in, they all 404. I've tried in both Chrome and Safari. When logged out, I am able to View Dropbox Paper files that allow View by link, but after logging in they 404 when I try to access them.

5 Replies 5

Walter
Dropbox Staff

Hi there @shiibainu - thanks for bringing this to our attention.

 

Out of curiosity, are you able to share files and Paper docs normally or are you also getting an error?

 

I'm only asking because if your sharing activity has been banned, it would also affect your access to Dropbox Paper. 

 

Let me know more and we'll take it from there. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

shiibainu
New member | Level 2

Thanks Walter, indeed if I try to share a paper directly w/ another email address I see this error:

"We’ve interrupted your sharing activity because your files might contain phishing content."

How can I identify what file(s) on my account are suspected of phishing?

Walter
Dropbox Staff

Thanks for giving that a go for me @shiibainu - much appreciated.

 

As we'd need some additional information to look further into this for you, would it be OK if we reached out via email to investigate? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

shiibainu
New member | Level 2

Yes please feel free to reach out. Thank you!

Walter
Dropbox Staff

Sure thing @shiibainu - you've got :envelope: 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Walter Dropbox Staff
  • User avatar
    shiibainu New member | Level 2
What do Dropbox user levels mean?