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serafinalvarez's avatar
serafinalvarez
Helpful | Level 6
7 years ago
Solved

Dropbox stuck syncing, won't let me delete files

Hello, My Dropbox is taking forever to sync. Over a month now I started having issues when syncing shared files. I could manually upload and download the latest version of a shared file via browser...
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  • serafinalvarez's avatar
    serafinalvarez
    7 years ago

    Hi Jeff,

    After contacting me by email the engineering team at Dropbox deleted the problematic folder themselves.

    The issue was the huge volume of files in that folder (over 2,500,000). What they said is that the current limitation of the Dropbox desktop application is roughly around 300,000 files. I gave them permisition to remove it, and they did so.

    Best,

    Serafin

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago
Hi Serafin, have you tried deleting the files directly from the Dropbox folder on your machine instead of online?
 
If this doesn’t work, try deleting the files from the Dropbox site in smaller batches instead of all at once. Once a batch has been deleted, delete another batch, and so on until your account is under quota.
 
Let me know how it goes!

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