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Dropbox stuck syncing, won't let me delete files
Hello, My Dropbox is taking forever to sync. Over a month now I started having issues when syncing shared files. I could manually upload and download the latest version of a shared file via browser...
Hi Jeff,
After contacting me by email the engineering team at Dropbox deleted the problematic folder themselves.
The issue was the huge volume of files in that folder (over 2,500,000). What they said is that the current limitation of the Dropbox desktop application is roughly around 300,000 files. I gave them permisition to remove it, and they did so.
Best,
Serafin
Hi,
Thanks again for your promptness.
I'll try that. Is there an estimated amount of files that I can try to delete per batch? I've tried deleting project folders, but with most of those I tried it says too many files.
Serafin
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi Jay,
I've been doing that, and so far is quite faster than I expected.
However, there's one subfolder that I can't delete because it has too many files, but I can't open it either to go deeper and delete smaller batches/subfolders. When clicking on it, an error message appears: "There was a problem completing this request", and it automatically goes back to the main Dropbox folder.
(*In case it helps, it's in a Unity project folder > Library > Occlusion)- Jay
Hi Jay,
Thanks again for your support.
I tried other browsers and going incognito but that folder won't open.
I've done the following:
- I unlinked my Dropbox app as you suggested.
- I deleted in batches all the files in my Dropbox via browser --apart from that folder that contains millions of files and seems Dropbox is struggling with.
- I relinked my Dropbox app, making sure that the Dropbox folder in my computer was empty beforehand, telling the app to only sync that problematic folder, and allowing unlimited bandwidth.
- It's been syncing for about a day now, and it says there are still 1,200,000 files to go, but that number is slowly going down (it was over 2,500,000 when it started). Hopefully it will be done in one or two more days.
- My plan is, when it finishes sincyng, to delete the folder in my computer.It's taking a long time, but if it finally solves the problem after two months struggling with it it'll be worth it. I'll let you know when it finishes. I just posted this to keep you updated.
Best,
Serafin
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