cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
What’s new: end-to-end encryption, Replay and Dash updates. Find out more about these updates, new features and more here.

View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Error - This action only valid for products currently installed?

Error - This action only valid for products currently installed?

GordoT
New member | Level 2

When I click on a dropbox file in explorer it appears to be looking for a C: drive location and gives this error to some excell and msoft files. I can still see and access the files through dropbox via explorer but then cant download them. Have also tried to reinstall Dropbox app

 

GordoT_0-1672714656545.png

 

Would appreciate any thoughts on what else to try

 

 

1 Reply 1

Walter
Dropbox Staff

Hey @GordoT, sorry to hear about this.

 

Can you please send us a screenshot of the Dropbox desktop app's exact status and version as shown in your system tray at the moment?

 

Also, does this happen with files that are available offline on your computer or with files that are online only perhaps?

 

Any additional information is more than welcome!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Walter Dropbox Staff
What do Dropbox user levels mean?