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Error downloading folder through web client

Error downloading folder through web client

Daniel K.61
New member | Level 1
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I'm trying to download a large folder through the web client. After I click download I'm prompted to save a small file called unspecified.htm, which saves and then nothing else happens. I'm sure I've used this feature successfully before. Any idea what's happening?

I've tried both download methods - click the folder and click download at the top, and right click. I can download individual files successfully.

Tried Mozilla Firefox & Chrome, Windows 10.

1 Accepted Solution

Accepted Solutions

jonny t.2
New member | Level 1
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You cannot download over 1gb of data via the browser. You have to download the Dropbox "application".

See link: https://help.dropbox.com/desktop-web/download-entire-folders

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103 Replies 103

Ground w.
New member | Level 1
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Same problem here on Chrome os x.

Derek H.3
New member | Level 2
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same here. any input from the elusive dropbox support?

Ian B.43
New member | Level 1
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same on chrome and safari, osx 10.11.2

Lauri K.
New member | Level 1
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Same here! OSX 10.11.2 with Firefox 43.0.4 and Chrome 47.0.2526.111 (64-bit). When I share link and try downloading as .zip it doesn't work at all (I don't get even that unspecified.htm file). It's so frustrating!

Agata K.1
New member | Level 1
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Same here. Is this normal?

Timothy F.2
New member | Level 1
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Same thing here. Chrome Version 47.0.2526.106 m and IE 11.0.27

Timothy F.2
New member | Level 1
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John G.78
New member | Level 1
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+1 Chrome

Imaging
New member | Level 2
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Is this normal? Having the same problem on all browsers. We will be canceling dropbox business account if this is not resolved in the next couple days.  This is one of many problems.

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