Excel for web: error 500

[Ian Levy]

When I attempt to open Any office document (word, excel, powerpoint) in the web version from drop box, I get a login prompt for office then it puts me on a error500 internal error screen.
this issue persists across all browsers (chrome, safari, firefox)

and in incognito windows

[ls2456]

Same issue since yesterday throughout our working place. Hope Dropbox can fix this soon!

[Ian Levy]

any updates from dropbox?
i am now getting more reports from other users at my organization for this issue

[lgibson1007]

Hi, I worked with someone yesterday on the same issue with opening files in office online from Dropbox, in our case if we used the edge browser we could open the files successfully and coauthor, so you may want to try that.  The problem was occurring on chrome and we also tested the firefox and the problem was present there as well.  Thank you.

[nbf_menuna]

Tried this just now, did not work. Still see error 500 on fresh Edge.

[Ian Levy]

Sadly both the devices i am working on are mac devices.

[Walter]

Hi all - thanks for your reports so far.

Would it be OK if we reach out via email to have a further look internally?

Note that if you'd like to do it from your end, you can contact our support team through this page. 

[Ian Levy]

how would you like to reach out to me?

i cant seem to find the location to send support a email directly

[nbf_menuna]

Sure, please reach out to the email on my account.

[avancuren]

I don't see any methods of contacting on the page you link to contact you. However, I would be happy to have you contact me or my user who is having the problem by email or phone, neither of which I want to post on the forum. Please advise on how to reach you.

[Walter]

Thank you all for your cooperation @Ian Levy, @nbf_menuna & @avancuren 

I've just sent you an email to the email address that's associated with your forum profiles. 

Whenever you find the chance, please have a look at your email's inbox for my message and we'll take it from there.