Files not opening when I have pull a clients file

[ChrisField1]

When any of the account users at our agency search and then open a clients folder DropBox continues to want to search instead of letting us open up the folder.  Then a filter search stays up and won't go away.  Is anyone else having this issue?  Is there a way to adjust this?

[Jay]

Hi @ChrisField1, thanks for bringing this to our attention.

Could you clarify in more detail what you're experiencing? Is this on the site or mobile app?

A screenshot showing this would help greatly.

This will help me to assist further!

[ChrisField1]

This is on the site.  Once I click on a "Current Policies" folder for a client, DropBox is still trying to filter my search instead of opening the next folder.  I can only get to that folder by hitting the black X on the right hand side of the search bar.  I'm not sure why it's doing this, I started yesterday afternoon for all of our account users.

[epco]

Same thing for our entire team using the site.  Started yesterday 5.30.23.  When we search a term and then click a folder or document it filters the results of that folder/document to only items that contain the original search term.  Like @ChrisField1 said the only way to stop this new unwelcome behavior is to click the X in the search bar.  Please roll back whatever change this is related to as it adds work and makes locating items more difficult.

[Jay]

Thanks for the info, could you try switching browsers to see if this helps?

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.