Folder missing from my computer

[Grogu]

Hi,

I have a problem with one of my folder on my dropbox account:

The folder name is LUNA and I can perfectly see it by my browser Firefox, but I can't see it in my desktop app. Can you help me please? Thank you!

[Walter]

Hey @Grogu, sorry to hear you're having issues with this.

If you made sure that the desktop app is 'up to date' and not still syncing in your menu bar/system tray, then it's possible that this folder has been selectively un-synced from your computer.

In that case, you can change your selective sync settings through the app's preferences under the Sync tab.

Let me know if this helps!

[Grogu]

Hi Walter, 

we tried to do as you said, we checked the desktop app, downloaded it and configured it but we still could not find the folder Luna,
is it possible that the issue is elsewhere?

Thank you for your time

[Megan]

Hi @Grogu, is it possible that the folder contains some invalid characters, that might be stopping it from syncing locally? 

Could you try to rename the folder online, and check again?