Le fichier zip est trop volumineux. message

[tissro]

Hello this is the message I have when i try to download a file 

Le fichier zip est trop volumineux. The file is max 20go . even when I try to download a smaller one doesnt work 
Could you help me please ?
Thanks in advance 

[Walter]

Hey @tissro, sorry to hear you're having issues with this.

Could you try clearing your browser's cache or using another browser and let us know how it goes?

If you still get the same error, I'd appreciate a screenshot too.

Thanks!