My files are not downloading, and I tried different browsers too, and the apps.

[rayan kazi]

Hello, I have saved around 85 GB of data on Dropbox but now when I try to download the file it shows an error message like error while downloading, contact admin or couldn't connect to the server. Please help my files are essential to me, and this is happening for the second time, I even tried using different browsers and Dropbox desktop and mobile applications, 

[rayan kazi]

Yes, I have tried clearing the cache and also tried using incognito mode it still doesn't  work

[Megan]

Hey @rayan kazi, I'm here to help as much as possible! 

It sounds like you might be using a Business account, is that the case? 

Also, is that content part of your own Dropbox account, or do you access it using a shared folder/link? 

If you could also send me a screenshot of the error message you get when trying to download the content, that'd be great in order for me to have a visual too. 

Keep me posted, and we'll take it from there!

[rayan kazi]

My content is part of my own dropbox, It doesn't show any error it just starts to download and then shows download complete but when I open my files it's just a 0bytes file/folder

[Nancy]

Sorry for jumping in, @rayan kazi. Is this happening with all files (even small ones)? 

Can you clarify the type of files you’re trying to download, as well as the size of files you’re trying to download from the website at once?