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Recently "File type not supported"

Recently "File type not supported"

pw-mc
Explorer | Level 4
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I have a few small (< 1MB) password protected Excel files in a shared Dropbox folder that I've used for several years. The past few days I have been unable to view the files and I get the purple target and "File type not supported - Couldn't download file. Please try opening in another app."

If I remove the password in the file & save it, I am again able to view it.  I need these files to remain password protected

This change seems to have occurred within the past several days.

Thanks for any help you can give.

11 Replies 11

blantonmray
New member | Level 2
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I am having the same issue for the past few weeks.  I tried OPEN WITH and it works.  Are we gonna have to open this way from now on or is this going to be fixed?  It only happens on 1 of my xlsx files.  Others open fine just clicking on them.

 

I'm using Android S21 Ultra 5g OS 13

 

thanks,

Megan
Dropbox Staff
Go to solution

Hi @blantonmray, thanks for posting here today! 

 

This is expected behavior, but in any case I'll forward your feedback to the appropriate areas so we can continue to improve.

 

If you need anything else, let me know!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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    Megan Dropbox Staff
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