Unable to change my email address in Dropbox,

Archie46 · ‎08-12-2017

it says my email address is already being used, how do I get dropbox to accept my email?

Mark · ‎08-13-2017

You need to cancel the account that is using the email address.

So, request a reset of the password on the account at www.dropbox.com/forgot
Log in to that account
Go to www.dropbox.com/account and close it.

THEN go back to the original account and change your email.

- - - -

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View solution in original post

Rich · ‎08-14-2017

Mark wrote:
You need to cancel the account that is using the email address.

Or change the email address on that account to something else, which will also free up the original email for use on another account.

View solution in original post

Mark · ‎08-13-2017

You need to cancel the account that is using the email address.

So, request a reset of the password on the account at www.dropbox.com/forgot
Log in to that account
Go to www.dropbox.com/account and close it.

THEN go back to the original account and change your email.

- - - -

Did this post help you? If so please mark it for some Kudos below.

Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.

Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!

Rich · ‎08-14-2017

Mark wrote:
You need to cancel the account that is using the email address.

Or change the email address on that account to something else, which will also free up the original email for use on another account.

kewl1 · ‎04-01-2018

If I do this will I lose my 5 gigs of free space that I earned?

Rich · ‎04-01-2018

You will not lose any earned space by changing your email address.

Unable to change my email address in Dropbox,

Unable to change my email address in Dropbox,

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