cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you interested in learning how media industry leaders use Dropbox Replay? Register for our webinar here.

View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to change my email address in Dropbox,

Unable to change my email address in Dropbox,

Archie46
New member | Level 2
Go to solution

it says my email address is already being used, how do I get dropbox to accept my email?

2 Accepted Solutions

Accepted Solutions

Mark
Super User II
Go to solution
You need to cancel the account that is using the email address.

So, request a reset of the password on the account at www.dropbox.com/forgot
Log in to that account
Go to www.dropbox.com/account and close it.

THEN go back to the original account and change your email.

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

Rich
Super User II
Go to solution

Mark wrote:
You need to cancel the account that is using the email address.

Or change the email address on that account to something else, which will also free up the original email for use on another account.

View solution in original post

4 Replies 4

Mark
Super User II
Go to solution
You need to cancel the account that is using the email address.

So, request a reset of the password on the account at www.dropbox.com/forgot
Log in to that account
Go to www.dropbox.com/account and close it.

THEN go back to the original account and change your email.

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Rich
Super User II
Go to solution

Mark wrote:
You need to cancel the account that is using the email address.

Or change the email address on that account to something else, which will also free up the original email for use on another account.

kewl1
New member | Level 2
Go to solution
If I do this will I lose my 5 gigs of free space that I earned?

Rich
Super User II
Go to solution
You will not lose any earned space by changing your email address.
Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Rich Super User II
  • User avatar
    kewl1 New member | Level 2
  • User avatar
    Mark Super User II
What do Dropbox user levels mean?