Using full screen view of PowerPoint on iOS (iPad) jumps between slides

[MikVest]

I have a problem where using full screen on a PowerPoint (.pptx) presentation will show me a different slide than what I started from. This behavior gets worse the more slides the file contains. As an example, going into full screen (by tapping ones) on slide 20 will land you in between slide 24 and 25 in a file of 45 slides. Exiting slide 24 in the full screen mode will return you between slide 19 and 20. 

This makes it almost impossible to use the full screen view of PowerPoint on both iPad and iPhones. 

The Dropbox app is updates to version 322.2 on iOS 16.4 but the issue have been there across multiple devices for the last 5 months. 

Can anyone help with a solution or help to get this reported as a potential bug?

[Hannah]

Hey @MikVest, thanks for bringing this to our attention.

Are you previewing the files using the Dropbox app?

If you use the 'open with' option and open the files with the PowerPoint app, do you see the same behavior?

How about saving the file to your device and opening it locally?

Let me know and we'll go from there.

[MikVest]

Hi @Hannah,

Yes im using the Dropbox App to preview the files. If I open them in the PowerPoint app everything works as it should, but for our use case its much simpler and cleaner to stay in the Dropbox app. It's only a Dropbox preview problem and it used to work before.

Saving the files on the device makes no difference - the same behavior happens.

Thanks!

[Hannah]

Thanks for the update here!

Does clearing the cache of the Dropbox app help with this?

You can do so, by tapping on 'account', then on the gear icon and then on 'clear cache'.

[MikVest]

Nope, I also tried that but without any difference.

The problem can be recreated across multiple devices, profiles and files. It seems to happen on all pptx files.

[Jay]

Hi @MikVest, if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

[MikVest]

Hi @Jay, just tried uninstalling, rebooting and reinstalling but unfortunately it still happens.  I also tried a PowerPoint file on my friends iOS device, with his account and a file completely unrelated to the (many) files I have tried before, and the same thing happens. 

This seems like a general bug in the Dropbox app with pptx files…

[Jay]

Has this behavior occurred recently when viewing PowerPoint files via the Dropbox site, or have you always had this issue?

[MikVest]

It worked correctly in the dropbox app for years until some update in the last 7-5 months changed the behaviour of full screen viewing.

[Walter]

Hey @MikVest, thanks for clarifying that for us.

Would it be OK if we reached out via email to have a further look internally at this point?