"Error message, cannot access system"

msteshera · ‎12-12-2018

Does anyone know how to fix this? Thank you.

Jay · ‎12-13-2018

Okay, it sounds like you have a multitude of problems here, let’s try and answer them.

With your screenshot earlier, it looks like you were copying files from one location to the Dropbox folder. The error you got was from Windows, saying it couldn’t copy the file. That error is unrelated to Dropbox, since as it states, the original files could not be accessed by the system.

Now, if that has been resolved, your second question is about the email used on your Dropbox account. In each of these places, we want to find the email address used to connect to Dropbox. Please also look carefully for typos in your email address in any of these places.

On your computer, click on the small Dropbox icon in your menu bar or system tray. Click on the gear in the Notifications panel. Click on Preferences, then click on Account.
On iOS, open your Dropbox app and tap on "Account". On Android, open your Dropbox app, tap on the Menu button, and then tap on "Settings".
On the Dropbox website, click on your avatar or the face in the top right corner.

Lastly, is the app showing that it is up-to-date? Does it say syncing? Can you navigate in your Dropbox folder through the blue syncing icon to see where the problem files are?

Thanks in advance!

Jay
Community Moderator @ Dropbox
dropbox.com/support

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View solution in original post

msteshera · ‎12-12-2018

Sorry, it's actually "file cannot be accessed by the system"

Jay · ‎12-12-2018

Hi there, have you tried uninstalling and reinstalling the app?

Try an advanced reinstall of the app to see if this helps instead.

Keep me posted with any updates!

Jay
Community Moderator @ Dropbox
dropbox.com/support

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msteshera · ‎12-12-2018

Unfortunately that did not fix the problem, I still get that same message.

Jay · ‎12-12-2018

Can you attach a screenshot showing the error message you’re getting on your machine?

Jay
Community Moderator @ Dropbox
dropbox.com/support

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msteshera · ‎12-12-2018

Jay · ‎12-12-2018

This appears to be a Windows error and isn’t related to the Dropbox desktop application.

Could you try quitting the Dropbox app completely from the task bar and seeing if the error comes back?

Jay
Community Moderator @ Dropbox
dropbox.com/support

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msteshera · ‎12-12-2018

I'm not sure what you mean by quit the taskbar but I tried again to reinstall and now it says it is syncing 1,163 files.

eh7bey9912 · ‎12-12-2018

Cannot get into my account I think I'm using the wrong email so how do I change it to the right one

msteshera · ‎12-12-2018

The first time I downloaded dropbox it synced the files within a couple minutes and I was able to start transferring files right away, now it is making no progress in syncing them after 45 minutes.

"Error message, cannot access system"

"Error message, cannot access system"

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