"HLS Playlist error at URL" when trying to view a .mov file in Dropbox

[Josh T.7]

When i upload a .mov file into dropbox, i cannot view the movie. Instead it gives me the error message:

"HLS playlist error at URL: (long stream of characters)
Any help would be SO appreciated!

[Rich]

How are you trying to view the movie? Is this error coming from another application that you're trying to use to stream the video?

[Andrew H.3]

I am having the same problem. Also when I share a video with someone they are only able to 15min worth of it when the video is actually over an hr long. It seems like these two issues just started happening.

[David M.202]

The link sent to the sharing recipient is broken and does not work. It generates the error message she describes.

[Andrew H.3]

Dropbox team can you please address this issue as its affecting my customers as they use my dropbox to access tools, videos and other related information.

[Christine K.2]

Is there a solution to this issue? I'm facing the same problem.

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]