very slow viewer on android

[buysschaert]

Hello,

For several months, I have noticed that viewing (not loading) files is extremely slow on my Android phone. When I click on the file (excel for example) that I want to preview, there is a kind of blue square that flashes in the middle of the screen and it lasts and lasts. When the preview of the file finally appears, it is better not to touch anything (zoom for example) because then everything is erased and that **bleep** blue square reappears and it lasts and lasts. An idea ? THANKS

[buysschaert]

Bonjour

Après essais, il s'avère que le problème ne se présente que pour les fichiers de type xslx

[Nancy]

Hey @buysschaert, sorry to jump in. 

Do you mind continuing in English, so that we can further help?

Thanks!

[buysschaert]

Hi After testing, it turns out that the problem only occurs for xslx type files.

[Nancy]

Thanks for clarifying, @buysschaert! Can we log a ticket for you to the email address showing here, and take it from there? It looks like our support team will need to look into your Dropbox account and investigate further.

[buysschaert]

Hi

Sorry but when i click on this link (here) i go on my account and i don't know how to log a ticket.

Can you explain me how to do ?

thanks

[Hannah]

Hey @buysschaert, we can open one for you, should we go ahead and send you an email?

[buysschaert]

Hi, ok open one ticket for me please.

after some tests the problem only exists for xslx files but not for xls files

[Hannah]

Thanks for the additional info, @buysschaert.

I just sent you an email, so we'll continue investigating there.

[buysschaert]

android version 12

dropbox version 352.2.2 and 354.2.2