I am having the same issues. For some reason files and folder are deleted and I see large number of files showing as being updated. The icon with the number that display the number of updates is over 800 files. Very strange.
Could it be that I have a virus?
Hi Daz, based on what tech support told me the issue (at least for my case) was the Dropbox mobile app where the synch between that and the online server caused the deletion. It's really strange that the mobile app worked just fine for 4 years through upgrades and phone changes, but anyway...I have deleted Dropbox from my mobile since my problem occurred. Tech support reinstalled all the deleted files in my Dropbox cloud and I am using dropbox only online or from my desktop now.
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Just an update on the situation to give what is fair. They did a rollback of the account and the 1066 files that were in there, are back as they were or at least those I checked so far. Helpdesk assisted promptly and for that I am grateful. I was also informed ( I pass the info as I was given them), that the problem came from the Samsung synch with the Dropbox API. Apparently, Samsung has released a "deep integration process that doesn't agree well with Dropbox" and Db advises against the auto-synch. This is a bummer since I have been using the sync for the past 6 years on various Samsung phones without any issues, at the contrary it's proven very useful, besides to backing up pictures that I wouldn't be otherwise bothered to do, when my phone was stolen 3 years back, the auto-synch allowed me and ultimately the police to identify the thief and retrieve my phone. I'm not a tech, so I have to take the information at face-value, I have deactivated the synch for Dropbox but will install it to another cloud that's not Dropbox.
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Exactly the same happened to me this week. Hundreds of files, all Word + Excel docs vanished into thin air!! The folders are all there, other files extensions like PDF or jpeg are there but they don't concern me there's maybe 20-30 files of that kind, the W +E files are the ones I used for my client work. I am absolutely fuming that I keep getting responses that have nothing to do with solving the issue and taking responsibility. If a person is a single user of a folder of course the events log will say "You added or You deleted" but I well know I did not do anything, I wasn't even at my computer at the time it happened and I was home so there's no chance someone sat at my computer and started moving things, plus it all happened in a few minutes....apparently in 1 minute alone "I" moved and equally deleted over 100 files...that's physically impossible!! Now I see others experienced the same, so I too would like for Dropbox to start taking responsibility, but first off they need to restore all the files where they were, this is despicable!! And thinking I was even considering moving to Dropbox for work. Not after this experience!
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