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Account Access
33 Topics
Remove "Log in or sign up" popup when downloading from a shared link.
This issue has been brought up by many people in discussion posts this year, but there has still been no solution, so I am creating an idea post here: I share view-only download links with my clients almost every day, but when they click the "Download" button, a pop-up box now appears, prompting them to log in or sign up. There is an option at the bottom of the box that says "Or continue with download only," but it is in small text and easily overlooked. As a result, I’ve received many emails from clients asking why they need to sign in to download the files, something they never had to do before. To resolve this, I have to send them screenshots highlighting the option, which is time-consuming and unprofessional. I also end up with some clients creating Dropbox accounts because they think they have to, and then requesting access to join the folder. Additionally, I had a client insist that this option was not available for them and went back and forth with them before I found out that they had their browser zoomed in slightly and the download button was blocked by Dropbox's cookie notice (see image below). I also brought up this cookie issue in my previous post (5 months ago). I have checked it recently and this cookie notice issue has been fixed, but not the popup sign in box. So it sounds like the team has heard our complaints... I have been a loyal Dropbox user for many years, but this new addition to the download process is creating a poor experience for my clients and making me appear unprofessional. While I understand Dropbox might benefit from new sign-ups, this practice feels misleading and unethical. Your business users deserve better than this. I really hope Dropbox can come to its senses and remove this pop-up box entirely. For more discussions on this topic, see here: https://www.dropboxforum.com/discussions/101001012/remove-log-in-or-sign-up-popup-when-downloading-from-a-shared-link/775697 Other users who have posted about this issue (please vote for this idea so it can get fixed): TAMINOPROD Tobelli Sergio61 RuneLyd Dennis2184 Shailea hasseli228Views3likes2Comments
Recipient of shared link is being requested to log into Dropbox account
Hi I am trying to share a DropBox link to a folder containing photos, from my MAC (using Monterey OS). I am using the Browser version of DropBox. No matter what I try to do the email recipient of the link is asked to log into her DropBox account. I have re-read many articles on this problem but I can't seem to crack it. Any help would be appreciated. ThanksSolved3.8KViews1like12Comments
Accessing an Organization's Account
I have been given links to get into an account for which I serve on the Board of Directors. Each time I click the link, I am taken to my own Dropbox account, not the account of the organization. I log out of my account, click on the link I have been provided, then go straight into my own account again. I need to get into the organization account. How do I do this? My goal is to upload files to this organization's account. I cleared my cookies twice. Thank you in advance for your help.Solved1.9KViews1like9Comments