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macOS File Provider: Dropbox cannot relink to existing CloudStorage folder
Application Affected Dropbox on Windows PC and iMac Sequoia Device Windows PC and iMac Sequoia Operating System/Browser (if using the web) Latest Windows, iOS 15.7.4 After a routine restart, the Dropbox desktop app lost its login state and now cannot relink to the existing File Provider folder at ~/Library/CloudStorage/Dropbox; instead the installer tries to create a new Dropbox folder. I have been successfully using Dropbox with the macOS File Provider configuration (CloudStorage location) for several months. My Dropbox folder has consistently been located at: /Users/xyz/Library/CloudStorage/Dropbox I did not reinstall the Dropbox application and I did not intentionally sign out or attempt to relink my account. The issue appears to have started after a routine computer restart, at which point the Dropbox desktop client seemed to lose its login state. When I start the app now, the first thing I see is a âWelcome to Dropboxâ message and the menu bar icon indicates that the application is âWaiting to be linked to a Dropbox account.â My existing Dropbox folder remains intact. The folder at /Users/xyz/Library/CloudStorage/Dropbox still contains all my files. The .dropbox marker file is present in that folder. All files are also visible and intact on dropbox.com. When I attempt to sign in through the desktop app, the following occurs. The app asks me to sign in with Dropbox. After signing in, the setup process shows the message âThereâs already a folder named Dropbox.â If I select âChoose Another Locationâ and point to the existing folder, the dialog says âA folder named âDropboxâ will be created inside the folder you select.â This suggests the installer is trying to create a new Dropbox folder rather than adopt the existing File Provider folder. Because of that message I have not proceeded, since it appears it would create a nested structure such as: /Users/xyz/Library/CloudStorage/Dropbox/Dropbox Currently the Dropbox icon appears in the menu bar but is greyed out and the client shows the state âWaiting to be linked to a Dropbox account.â To summarize: I was already using the CloudStorage/File Provider location successfully for months. I did not reinstall Dropbox. I did not intentionally unlink the account. The existing Dropbox folder and files are still present and intact. The client appears unable to relink to the existing File Provider folder and instead tries to create a new one. During the setup flow the client also displayed the message that the desktop app cannot sync over 500,000 files. I am not sure if this is related. However, only about 150â200k files are synced locally on my iMac. I also discovered the identical situation on my Windows PC starting at about the same time, which suggests this may be related to my Dropbox account rather than the individual devices or operating systems. Could someone advise how to safely relink the Dropbox client to the existing File Provider folder at: /Users/xyz/Library/CloudStorage/Dropbox without creating a second Dropbox folder? I rely heavily on Dropbox for daily work, so I would greatly appreciate guidance. Thank you.
Re: Dropbox website is stuck loading when I try to login
I have exactly the same problem as described in this thread. https://www.dropboxforum.com/discussions/101001020/dropbox-website-is-stuck-loading-when-i-try-to-login/786004 However, I didnât find a solution there. Could you please tell me how to log into my account on a new device? Why does the authorization work without any issues on one device but get stuck on another?
I can't log in to the Dropbox app through my new Android phone
I just upgraded my Android phone and I can't access the files in the app. I have a premium account and I went through and unlinked past devices but I still can't access it. I've been logging using Google. I clicked on the email that I got that verify it was me trying to log in but I still can't access my account. No matter what I do, nothing is working. Can somebody hear help? Thank you
Lost 2FA access and no backup codes or phone number - Am I going to lose my account of 12+ years?
Do you have access to the email linked to the account? Yes Are there any devices connected to your Dropbox account? None Question or Issue I tried to update my 2fa last year and apparently I did it wrong, now my new 2FA codes don't work for my dropbox account. I don't have any files synced with dropbox on any device so they're all in the cloud. I contacted support and was told that without 2FA, backup code or a backup phone number(I don't think I have a phone # linked to my account) that I will lose my account access. Just wondering if anyone has any experience with this? I really would like to keep my dropbox account because I have files in there since my college days.Users with business emails are forced to change their email addresses
Dropbox Plan Personal Payment Method N/A How did you upgrade? Question or Issue Multiple users at the office were sent and email explaining that they needed to use a personal email or pay for an upgrade. The only thing we use Dropbox for is to download links sent to us. We do not want personal email accounts to be used in the business. What options do we have? Thanks,Dropbox is asking for a 6-digit code, but I don't see it in Hotmail.
This problem happened last year when I returned to the US. I lost access to Dropbox on my Macbook Air and iPhone,and I have my login email and password but Dropbox is just not forwarding the verification code to my hotmail account. Last summer, I had a similar problem and managed to get someone on the phone at Dropbox to help restore it. This is an older (not regularly used) account that I have valuable items stored in. The recovery questionnaire apparently wanted ALL the questions answered correctly. My real name is on the account. I know I can name plenty of files that are inside the Dropbox account. I have my passport and ID, and there are photos of myself in that Dropbox account (which match my ID). If I can speak again by phone with someone, I should be able to regain access. I can pay for one of the services if that is a barrier. I just really want to regain access. (I also want to finally turn off 2-step verification once and for all. I thought I'd done that last summer but here it is blocking me again. Hotmail seems to not like verification codes. This happened now because I bought a new iPhone recently and all my saved passwords failed to port over to the new phone. Device iphone 16 plus, Macbook AirP
Camera uploads files showing up as "Conflicted copies" on my desktop.
I'm not on a Team plan, just a business plan, and have my phone, laptop and desktop connected to this account on Dropbox. I just found that a lot of my folders from the root of my Dropbox folder showing up in my "Camera Uploads" folder as "Conflicted copy". The problem is I don't recognize the name it is associated with! Just in case I'll X out the name, but it shows as "DESKTOP-XXXXX's Conflicted copy 2026-02-21". How can I see what machines are connected to my Dropbox? Or can someone offer some guidance?
