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Blocked from using account!
i have been blocked from using my account for a week and support only answers one time per day (in the middle of the night in the US). Apparantely, they scrubbed my system (over 111,000 files) and found ONE LINK inside ONE .PDF (from 2022!) that they didn't like. And now they have blocked my account from usage for a week with completely ineffective customer service. Ticket #25301355: Dropbox Plus Support I am not sure what is happening with Dropbox, but they are quickly becoming a company that is unuseable for large companies. Since I removed the file in question (2 days ago!) I am still completely blocked from working. What am I paying for here? Is anyone else have new security issues with DB and sharing files, that they never had before?
Need help accessing my account due to 2FA, and security one-time code.
Hello everyone! I am having the same issue as many people have had, but I am having no luck in getting it rectified and dropbox will not return any of my emails. I had two devices authorized on my account. My desktop computer and my phone, both had access to my dropbox. The email I had attached to the account, was for a business that was purchased and absorbed, so those email addresses were replaced and we had no access to them any longer. My devices however still had access, and I thought I had changed the recovery emails to my new email, and apparently that is the case. I needed a new phone, and of course the device wasn't recognized, so it said it sent the one time code to the other devices. I went to check on my desktop, and windows had performed an automatic update and had restarted the computer and I was unable to login there as well suddenly. I tried answering all of the questions via the recovery page, and it says that some answers are incorrect, and since I set the dropbox account up in 2017 I may have some of the dates wrong, I just don't recall exactly, but I thought I had them right. So as it sits, my desktop cannot access it, despite previously working for 7 years and is a recovery device, and my new phone cannot access it because I need a recovery code. I traded the old phone in for a credit and completely forgot about the 2fa, until it was too late. Honestly I don't even recall adding 2fa on dropbox, because I never would have, but maybe it is a default setting, I guess I don't know. I am a technical support specialist, and I had over 30 years worth of technical data, error codes, manuals and many other items that are irreplaceable. I even emailed dropbox to try and upgrade my account so I can use that account as a technical database for all of our technicians to utilize remotely in the field, but nobody will respond to me. I am at a loss, because this information is all of my personal stuff and is no longer available to me and I need it badly. If someone has a suggestion, I would greatly appreciate it, thank you.
I can’t access my old email as it is disabled by Yahoo. What to do with 2FA?
Hello drop box community, i had an email on yahoo on which I have created a dropbox account. As I was not using that email, yahoo has disabled it Now when I login to my dropbox it ask for 2FA onto that email whom access I don’t have. What to do in this situation i have very important files there Please help me Thanks
Is it possible that my Dropbox account was hacked?
My dropbox associated to my current email is no longer linked to this particular email. I contacted one of the people that I have shared folders with a completely different email is now associated to my name and account. Is also possibly using my CC to pay for the additional space that I have payed for in the past. How can I recover my account? I have screenshots showing the email now associated with my previous account. I dont really know where to go for help. Sincerely, Alejandro Sosa
How to prevent signing in to Dropbox with Google
I guess I'm missing something fundamental but this to me seems to be an obvious security flaw. I have a paid up version of Dropbox. I want to be able to prevent Google ever signing into Dropbox in Windows. Doesn't matter what I've tried, the preventing of Google seems to be temporary and when I log out out and log back in it gives the choice of signing in with Google. Secondly I just want to be able to use a password with possible 2FA however that has been playing up in the last couple of days and it has an inability to Authenticate and I turn it off and it tells me I have to wait 24 hours to turn it back on again. I use VPN and I'm not sure if that has anything to do with my concerns. Can anybody PLEASE advise me on how to prevent my ability to signon with Google.
I can't remember my password, or login info in order to access the paid account.
I have recently been charged for my annul subscription, but can't remember my email or password to login, and having tried various email addresses, it appears I no longer have access to some of these accounts, which may or may not be associated to the Dropbox account. I am stuck, help!I can't access my email address to receive the one-time code and I keep getting charged.
Hello, I opened a Dropbox account while working for a previous employer and used my credit card details to pay for the account as I was reimbursed by the company. I have since left the company and am still being charged the monthly fee and can no longer access the email to receive the 2FA code. I have the password so have tried to login to the Dropbox account to cancel the contract but can't access the code to get into the account. Can you please let me know how to cancel the account and not get charged anymore or how to setup a different channel for the 2FA code to go to? I have a new dropbox account with my new employer so is it possible to use that email address for the 2FA code? I have lost hundreds of dollars for an account I can't access and am very frustrated.
