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I can't remember my password, or login info in order to access the paid account.
I have recently been charged for my annul subscription, but can't remember my email or password to login, and having tried various email addresses, it appears I no longer have access to some of these accounts, which may or may not be associated to the Dropbox account. I am stuck, help!
I can't access my email address to receive the one-time code and I keep getting charged.
Hello, I opened a Dropbox account while working for a previous employer and used my credit card details to pay for the account as I was reimbursed by the company. I have since left the company and am still being charged the monthly fee and can no longer access the email to receive the 2FA code. I have the password so have tried to login to the Dropbox account to cancel the contract but can't access the code to get into the account. Can you please let me know how to cancel the account and not get charged anymore or how to setup a different channel for the 2FA code to go to? I have a new dropbox account with my new employer so is it possible to use that email address for the 2FA code? I have lost hundreds of dollars for an account I can't access and am very frustrated.Need help accessing my account due to 2FA, and security one-time code.
Hello everyone! I am having the same issue as many people have had, but I am having no luck in getting it rectified and dropbox will not return any of my emails. I had two devices authorized on my account. My desktop computer and my phone, both had access to my dropbox. The email I had attached to the account, was for a business that was purchased and absorbed, so those email addresses were replaced and we had no access to them any longer. My devices however still had access, and I thought I had changed the recovery emails to my new email, and apparently that is the case. I needed a new phone, and of course the device wasn't recognized, so it said it sent the one time code to the other devices. I went to check on my desktop, and windows had performed an automatic update and had restarted the computer and I was unable to login there as well suddenly. I tried answering all of the questions via the recovery page, and it says that some answers are incorrect, and since I set the dropbox account up in 2017 I may have some of the dates wrong, I just don't recall exactly, but I thought I had them right. So as it sits, my desktop cannot access it, despite previously working for 7 years and is a recovery device, and my new phone cannot access it because I need a recovery code. I traded the old phone in for a credit and completely forgot about the 2fa, until it was too late. Honestly I don't even recall adding 2fa on dropbox, because I never would have, but maybe it is a default setting, I guess I don't know. I am a technical support specialist, and I had over 30 years worth of technical data, error codes, manuals and many other items that are irreplaceable. I even emailed dropbox to try and upgrade my account so I can use that account as a technical database for all of our technicians to utilize remotely in the field, but nobody will respond to me. I am at a loss, because this information is all of my personal stuff and is no longer available to me and I need it badly. If someone has a suggestion, I would greatly appreciate it, thank you.Trying to change email and getting an error that "This email is already taken."
I'm trying to change my email address, it says account already exists. When I open another incognito window and try to login through the second email, it takes me to the Sign up page, meaning it doesn't have that email registered already.
My account was inactive for 2 years and got deleted - can I recover it?
Hey Walter , I didn't access my dropbox for almost 2 years & today I found my dropbox account is deleted? How is even possible? It has my crucial data. Can you please help to recover my account? FYI...it forced me to signup for the new account today, now I don't have any data in there, so really looking for the solution ASAP. Thank you for the support!
I have been charged for my subscription, but I don't have access to the email linked to the account.
I have a Dropbox accounts that was associated to my old works email address. My annual subscription has just been charged but I cannot access the account as the emails are being sent to my previous email address. Can you help?I need my support ticket escalated, since I can't access my account due to an incorrect password.
On 6/7 I contacted customer support regarding an account that I haven’t access since 2015. I recently realized that there are photos of a deceased family member on there that I don’t have anywhere else. After entering my credentials login, second factor code was sent to an email address. I no longer have access to. I reached out to support via email and they were able to verify my identity and temporarily remove the second factor authentication. I was extremely happy to have successfully been able to do this. However, when I went to log into my account, the account is now saying I’m entering the wrong password. I know for 100%, that I am using the correct password. I had the password saved and I only accessed the account for a short time and never change the password. I reached back out to customer service regarding this issue. I feel that it is most likely that my password was reset in 2016 after a data breach. But customer service is telling me that is not the case. Since I am sure, but I am using the right password, the only other logical explanation is that when the customer service representative reset the second factor authentication they messed up something with my password. At this point customer service to give me the runaround that they can’t help me if I don’t have access to the email. From hearing others experiences, I have seen that people have been able to regain access to their account without access to their email after speaking to an “ account security manager”. I have been requesting for a few days now to speak to an account security manager, but the agent said they wouldn’t be able to help me and there’s nothing that they can do. I reached out to dropbox on Facebook messenger and they said that they would note my concerns and have someone reach back out to me. The next day, a different representative reached out to me and provided me with the same disappointing answers the previous representative had provided to me. Even Instagram allows you the opportunity to upload a video and identification to regain access to your account. I fully appreciate that they take peoples memories seriously and don’t hold them hostage to the fullest extent. This is very frustrating because other customers have reported being in the same situation. They have also reported being given the opportunity to reset their password without access to their email (and they were also not logged in anywhere else) after speaking to an account security manager, and verifying their identification with them. As a customer it is very frustrating to see that other users have been given this opportunity and I am not I wonder why I am not being treated the same as other customers?
I would like a Passkey option
I managed to find a link that properly defines the use of a Passkey: help.dropbox.com/security/protect-account . However, the link provided at the bottom of the page, "Learn how to setup a passkey", goes to the TFA discussion, with no reference to 'Passkey' support! Also, the Dropbox Chatbot is moronic and unusable as it doesn't understand the word 'Passkey'. Very frustrating. I hope someone from DB monitors this forum.I can't log in to my account due to the Captcha
The captcha takes multiple minutes to complete, and better yet, it will either say that I have failed the captcha OR complete the captcha to only refresh the page and ask me to log in again. Because of this, it is literally impossible to access my account. What is going on here?
