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Upgrading through iDeal failed
I tried resubscribing from basic to Plus. I used the Dutch payment method iDeal for this, but AFTER the money was taken from my bank account, the site said something went wrong. Now the upgrade didn't go through, I can't contact Dropbox support because it still thinks I'm on Basic and the money is gone from my account? I think its ridiculous I have to post this on a forum to get an answer in the first place, but did anyone encounter the same? and how did you solve it? Would be awesome if an actual person from Dropbox could help out with this...
Refund not received after subscription cancellation (Ticket #24953311)
Hi everyone, In early April, I contacted Dropbox Support to cancel my paid subscription. On April 4th, I received confirmation via Ticket #24953311 that the cancellation and refund had been processed, and that the amount would be returned within 3 to 5 business days. However, more than a month has passed and I still haven’t received the refund. I tried reaching out again, but was redirected to an unmonitored inbox (Ticket #25009410), and haven’t received any response since. Has anyone in the community experienced a similar issue or knows how to actually get in touch with someone from the Dropbox team who can help? Thanks in advance for any suggestions or guidance!
Updating billing info
Hey guys absolutely NO option to update my card information. Tried desktop and app and there’s no way to update my information as I got a new card. Tried to upgrade my account but it only shows my current card info with no buttons anywhere. No update, edit or ANYTHING. I’m so confused. Please help
Keep getting emails from Dropbox to update my billing info or my plan will be downgraded
As the title says I was getting emails about updating my billing info about 2 weeks ago but couldn't update the info till I got my new card on Thursday. I changed the info there and then and have just received another email this morning and my plan could be downgraded to the basic plan. Logged into the site after seeing the email and have seen that the billing info is already changed to my new details.Paid for year, Dropbox says I still need to pay
After seven emails and eleven days I finally got Dropbox to accept a payment for my account. The form wouldn't complete for some reason, but I've got email confirmation from PayPal that the payment had gone through However, Dropbox, hasn't accepted this payment and tells me I need to upgrade. How do I resolve this? I can't email support because according to them, I'm on a free plan.
Can't access previous bills after switching to Basic plan
Hi there, I have recently switched back to a basic plan. I want to download an invoice for December 2024, however I can't access my Billing area anymore - all it tells me is "Something went wrong while retrieving your billing history. Please try again later." I have tried logging out and in again, clearing my cache, using a different browser and using an incognito window but nothing works. Can you please assist?
