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Why did I receive an email that my files will be deleted?
Dropbox Advanced Plan (Unlimited) Question or Issue Hello Dropbox Community and Support Team, I am writing this post out of genuine concern and urgency, hoping someone from Dropbox can provide clarity, accountability, and a viable resolution. I was a long-time user of the Dropbox Advanced plan, back when it offered unlimited storage. At the very beginning of my Dropbox journey, I asked Dropbox Support one very specific and critical question: If I use Dropbox for years and end up storing a large amount of data (for example, 50TB), and later decide to stop my paid plan, what happens to my data? Will it be deleted, or will it remain safe on my account? I was clearly told by Dropbox Support that: All the data I had already uploaded would remain permanently on my account My data would not be deleted as long as my account remained active The only limitation would be that I would not be able to upload any new data This was a fair and reasonable policy, and it was a major factor in my long-term trust in Dropbox. Discontinuation of Unlimited Plan & Reconfirmation from Support When Dropbox discontinued the unlimited storage plan and moved to per-terabyte pricing, the cost became completely impractical for a personal user with ~50TB of data. Before making any decision, I again reached out to Dropbox Support to reconfirm what would happen if I chose not to continue with an active paid plan. Once again, I was explicitly told: My existing data would remain safe My data would not be deleted As long as my account stayed active, Dropbox would retain my files This was escalated and reconfirmed by higher-level support in March 2024. Sudden and Alarming Deletion Notice Now, completely out of the blue, I received a notification stating that: My data will be deleted by January 30, 2026 I am required to reduce my account usage to under 2GB This is extremely alarming and directly contradicts multiple written assurances I received from Dropbox Support over the years. My Concerns How is this allowed? This is the exact scenario I proactively asked about—multiple times—and was clearly assured would neverhappen. How am I supposed to download 50TB of data? Even with fast internet, downloading this volume of data within a limited time window is unrealistic, costly, and technically challenging. Why is Dropbox not standing by its own commitments? Trust was built on explicit support assurances. Changing this retrospectively puts long-term users at severe risk. What I Am Asking For A formal clarification from Dropbox on why previous commitments are no longer being honored An exception, grandfathering, or alternative solution for legacy unlimited-plan users like myself At the very least, a realistic and humane transition path that does not put decades of work and data at risk This situation is extremely stressful and disappointing for someone who trusted Dropbox for years as a long-term data archival solution. I sincerely hope someone from Dropbox can step in, review my case, and provide a fair resolution. Thank you for taking the time to read this. I look forward to a response. — A long-time Dropbox user and supporter
I'm concerned about what will happen to my files after downgrading my account
Hello Dropbox Community Team, I’m writing to raise a serious concern regarding a written assurance from Dropbox support that now appears to be contradicted. At the time of using Dropbox, a Dropbox support assistant confirmed via email that I had unlimited storage for life, and that even if I changed plans in the future, my existing files would never be deleted. Over time, the cost of the newer plans became ridiculously expensive and simply not affordable for me. However, based on Dropbox’s assurance, I believed that at the very least, my existing files would remain safely stored on the platform, even if I could not continue on an upgraded plan. I’m now facing a situation where: My plan has shifted from unlimited to limited storage I’m receiving warnings about storage limits My files are being deleted or are at serious risk of deletion This directly contradicts the written assurance provided by Dropbox support and puts important personal and professional data at risk. I’m not asking for additional storage or new benefits — only that the files already uploaded under the original promise remain intact, as explicitly communicated by Dropbox. I respectfully request: Immediate protection or restoration of my existing files A clear explanation for why the earlier assurance is no longer being honored A fair resolution that respects the commitment made by Dropbox support I would appreciate this being reviewed and escalated by a Dropbox moderator or support representative. Thank you for your time and understanding. Chirag
My storage usage is over the Basic limit and I can't access my files to delete them.
Help, I didn't want to sync all my files to dropbox and now I'm over my limit and can't access any files so I can go below this limit. Syncing has been stopped but what happens to my files on my computer if I cancel my dropbox account - will they get deleted ? I've since changed computers and transferred files / folders to the new desktop. Does dropbox have a link to my computer?
I received an email about my space being full and my files deleted - how come?
Hello, i got this email stating i'm over space limit and i must upgrade before a specific date or files MAY be deleted. I guess it's a way to push up to pay for more.. Or not? I searched online but wasn't able to find any annoucement/article mentionning this change of policy (until this day, AFAIK, files are being kept as long as you log-in from time to time/not leaving the account as dead. If there's a page mentionning this new thing (if it's real), please link? Thanks!Make it easy and fast to locate and delete the largest files in your account.
I have 10 years of content on my dropbox. When it's full or when I want to clear some space, it takes me 4 hours+ to select all folders, calculate the space and then delete them. Why is this so unpractical? I want to easily spot all the big files and delete them All other apps have this functionality, yet Dropbox doesnt. Fix this please.Deleted absolutely everything but apparently I'm still out of storage space.
Some time ago I ran out of space on my free dropbox account - I don't use it much - so I deleted stuff, but the message came up the same every day. I thought it might need some time to be brought up to date but I have now deleted everything & I'm still getting the message that I am using 2.8gb! When I log in there are no files, no deleted files, no pictures, no shared files nothing! But it still says it's full. Surely it shouldn't be this hard to empty your dropbox or are they just trying to get me to upgrade? Is my only option to delete the whole account and start again? I've attached 1 screenshot of my empty account Dropbox Plan Free Device Mac desktop 2010 & Ipad Pro Operating System/Browser (if using the web) OS 10.13.6My Dropbox account contains less than 100MB of data, but it keeps saying it's full.
Dropbox Plan Personal Free Device (Dell XPS 15, Samsung Galaxy S23.) Operating System/Browser (if using the web) (Windows 11, Android 15 Dropbox App Version (if using the app) not available as stuck on "you've reached your plan's device limit" Question or Issue Messages received stating that my free account is "Full," but I have 82.54 data in my app folder containing my UpdraftPlus folder, 90bytes in my name folder Melvin [...] and nothing in the Profile docs folder. I have 3.8GB storage in my DropBox free account. I use the account for my website backup using the Updraft Plus account app. Screenshots below Please Help Thank YouHaving trouble deleting my content. The option isn't there.
Dropbox Plan Basic Device iMac Operating System/Browser (if using the web) Ventura 13.7.8 Question or Issue An email from DropBox invited me to save my computer's files to DropBox. When I attempted to do so, I ran out of space and I've since changed my mind. I would like to delete EVERYTHING in my DropBox account but when I follow the help directions, (hover over the files, click the three dots, etc.) I don't get an option to delete. I've tried in both "list" and "grid" format. See print screen. Please provide simple instructions for deleting everything. I do NOT want to upgrade.
