Take Your Search Game to the Next Level with Dropbox Dash 🚀✨ Curious how it works? Ask us here!
My Dropbox app on macOS 15.4.1 has stopped syncing and is stuck indexing files.
My Dropbox which have worked without problems for years have stopped syncing. It seems to get stock and, right now, after having logged out and in again it does not seem to get passed or have progress in indexing the files. I am on a MacOS 15.4.1. I recently updated. I am uncertain if the service stopped at this point as I only discovered due to Scrivener files not syncing. Any ideas about how to troubleshoot? I have been though a number of old threads, but they have not given me solutions. Kind regards Mikkel
I updated the desktop app to File Provider, but after logging back in, it's still not updated.
Every time when I try to update to file provider, it starts the update. The App restart and I see "Update in Progress" and then "Log out". After the logon everything is as it was before. Tried it several times, with reboot in between. MAC OS: 15.4.1 Dropbox App: 222.4.5042
Why can I only back up specific folders? - SOLVED
An older thread (https://www.dropboxforum.com/discussions/101001016/why-can-i-only-back-up-specific-folders/612837 ) (replies are turned off) said: I just started using the back up feature in Dropbox but it seems to only back up 3 folders: DOWNLOADS, DESKTOP & DOCUMENTS. I don't keep important stuff in any of these. How do I select my 2 most important folders? It doesn't seem to let me choose. So far I have only seen answers confirming that is true, and tough luck - you are stuck with this maddeningly limited functionality. I just wanted to say that there is a great solution, but it does require a higher learning curve. It is called rclone (https://rclone.org/dropbox/ ) - free and Open Source software designed to integrate as many different cloud storage solutions as possible, and enable you to copy between them, and also back and forth with any folder on your computer that you so choose. Perfect! The downside is the learning curve as by default, you need to type commands into a command line to use it (I've created script files to do that work on a monthly basis, so I don't manually type in any commands any more). BUT there are multiple GUI's (Graphical User Interfaces) for rclone, including one in beta from the rclone team themselves - this provides a 'point and click' interface that is easier to use. I haven't tried any of the GUI's so I can't recommend any, but I'd say it is well worth a shot!
Windows 7 functionality
I know that windows 7 support has ended and that Dropbox plans to cease functionality on May 2025 but is there an exact date when will this happen? And does it mean that the dropbox desktop app will stop syncing files or that it would be simply impossible to install the app but if it's already installed there won't be issues? I am planning to format a disk drive in order to install Windows 10 but I would like to know the exact date as mentioned above so not to risk any sync issues. Thank you
Dropbox is taking up all of the space on my harddrive
Dropbox is killing me. I have 2TB of space on my laptop, Dropbox is taking up almost 700gb of it, despite all of my files being set to Online Only. I've also followed the steps suggested by other users to toggle "Online Only files on Mac" which appears to have done nothing. I finally resorted to deleting the Dropbox app with the intent of re-downloading it, hoping that that would clear out whatever data it is supposedly storing, but when I deleted the dropbox app, the folder in the finder window still stayed there, and is STILL showing 700gb of storage being taken up. I can't seem to get rid of it. Can anyone give me any advice?
Some files are not syncing from my desktop to my other devices
I have some files (not all) that are in Dropbox that do not sync/ update from my desktop to my hand-held devices. They updated for a long time but now have started not updating which is very inconvenient. Can anybody help, please? Thank you.The Dropbox app in headless Linux mode stopped working
I have the headless dropboxd installed as root on a Ubuntu 24.04.2 LTS server and available as a service through the following script (/etc/systemd/system/dropbox-tjansson.service): [Unit] Description=Dropbox Daemon After=network.target [Service] Type=simple User=tjansson ExecStart=/opt/dropbox/dropboxd ExecStop=/bin/kill -HUP $MAINPID Restart=always [Install] WantedBy=multi-user.target I keep the files in `/opt/dropbox/` up to date with a cronjob which is running every night #!/usr/bin/env sh sudo service dropbox-tjansson stop sleep 1 sudo wget https://www.dropbox.com/download?plat=lnx.x86_64 -O dropbox-linux.tar.gz sudo tar xvzf dropbox-linux.tar.gz --strip 1 -C /opt/dropbox sudo rm -f dropbox-linux.tar.gz sudo service dropbox-tjansson start Running this job by hand installs the `222.4.5042` version. However, for a couple of weeks now this has not been working the service starts up and then crashes. This is the output from syslog: 2025-04-29T00:15:58.802976+02:00 curie dropboxd[255863]: dropbox: load fq extension '/home/tjansson/.dropbox-dist/dropbox-lnx.x86_64-223.3.4858/wrapt._wrappers.cpython-38-x86_64-linux-gnu.so' 2025-04-29T00:16:00.383735+02:00 curie systemd[1]: dropbox-tjansson.service: Main process exited, code=killed, status=9/KILL 2025-04-29T00:16:00.397931+02:00 curie systemd[1]: dropbox-tjansson.service: Failed with result 'signal'. 2025-04-29T00:16:00.398197+02:00 curie systemd[1]: dropbox-tjansson.service: Consumed 7.623s CPU time. 2025-04-29T00:16:00.516939+02:00 curie systemd[1]: dropbox-tjansson.service: Scheduled restart job, restart counter is at 133. 2025-04-29T00:16:00.525450+02:00 curie systemd[1]: Started dropbox-tjansson.service - Dropbox Daemon. 2025-04-29T00:16:00.577802+02:00 curie dropboxd[255927]: <frozen zipimport>:259: UserWarning: google.protobuf.service module is deprecated. RPC implementations should provide code generator plugins which generate code specific to the RPC implementation. service.py will be removed in Jan 2025 2025-04-29T00:16:01.012895+02:00 curie dropboxd[255942]: dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-222.4.5042/cryptography.hazmat.bindings._openssl.abi3.so' 2025-04-29T00:16:01.019992+02:00 curie dropboxd[255942]: dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-222.4.5042/cryptography.hazmat.bindings._padding.abi3.so' 2025-04-29T00:16:01.027682+02:00 curie dropboxd[255942]: dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-222.4.5042/apex._apex.abi3.so' 2025-04-29T00:16:01.074008+02:00 curie dropboxd[255942]: dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-222.4.5042/psutil._psutil_linux.cpython-38-x86_64-linux-gnu.so' 2025-04-29T00:16:01.074098+02:00 curie dropboxd[255942]: dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-222.4.5042/psutil._psutil_posix.cpython-38-x86_64-linux-gnu.so' 2025-04-29T00:16:01.093740+02:00 curie dropboxd[255942]: dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-222.4.5042/google._upb._message.cpython-38-x86_64-linux-gnu.so' 2025-04-29T00:16:01.578950+02:00 curie dropboxd[255942]: <frozen zipimport>:259: UserWarning: google.protobuf.service module is deprecated. RPC implementations should provide code generator plugins which generate code specific to the RPC implementation. service.py will be removed in Jan 2025 2025-04-29T00:16:01.588612+02:00 curie dropboxd[255942]: dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-222.4.5042/tornado.speedups.cpython-38-x86_64-linux-gnu.so' 2025-04-29T00:16:02.716703+02:00 curie dropboxd[255942]: dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-222.4.5042/wrapt._wrappers.cpython-38-x86_64-linux-gnu.so' 2025-04-29T00:16:03.999546+02:00 curie dropboxd[256007]: dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-222.4.5042/cryptography.hazmat.bindings._openssl.abi3.so' 2025-04-29T00:16:04.006345+02:00 curie dropboxd[256007]: dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-222.4.5042/cryptography.hazmat.bindings._padding.abi3.so' 2025-04-29T00:16:04.013981+02:00 curie dropboxd[256007]: dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-222.4.5042/apex._apex.abi3.so' 2025-04-29T00:16:04.059971+02:00 curie dropboxd[256007]: dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-222.4.5042/psutil._psutil_linux.cpython-38-x86_64-linux-gnu.so' 2025-04-29T00:16:04.060236+02:00 curie dropboxd[256007]: dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-222.4.5042/psutil._psutil_posix.cpython-38-x86_64-linux-gnu.so' 2025-04-29T00:16:04.079557+02:00 curie dropboxd[256007]: dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-222.4.5042/google._upb._message.cpython-38-x86_64-linux-gnu.so' 2025-04-29T00:16:04.553179+02:00 curie dropboxd[256007]: <frozen zipimport>:259: UserWarning: google.protobuf.service module is deprecated. RPC implementations should provide code generator plugins which generate code specific to the RPC implementation. service.py will be removed in Jan 2025 2025-04-29T00:16:04.562392+02:00 curie dropboxd[256007]: dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-222.4.5042/tornado.speedups.cpython-38-x86_64-linux-gnu.so' 2025-04-29T00:16:04.743434+02:00 curie dropboxd[256020]: dropbox: load fq extension '/home/tjansson/.dropbox-dist/dropbox-lnx.x86_64-223.3.4858/cryptography.hazmat.bindings._openssl.abi3.so' 2025-04-29T00:16:04.750492+02:00 curie dropboxd[256020]: dropbox: load fq extension '/home/tjansson/.dropbox-dist/dropbox-lnx.x86_64-223.3.4858/cryptography.hazmat.bindings._padding.abi3.so' 2025-04-29T00:16:04.758472+02:00 curie dropboxd[256020]: dropbox: load fq extension '/home/tjansson/.dropbox-dist/dropbox-lnx.x86_64-223.3.4858/apex._apex.abi3.so' 2025-04-29T00:16:04.805908+02:00 curie dropboxd[256020]: dropbox: load fq extension '/home/tjansson/.dropbox-dist/dropbox-lnx.x86_64-223.3.4858/psutil._psutil_linux.cpython-38-x86_64-linux-gnu.so' 2025-04-29T00:16:04.806140+02:00 curie dropboxd[256020]: dropbox: load fq extension '/home/tjansson/.dropbox-dist/dropbox-lnx.x86_64-223.3.4858/psutil._psutil_posix.cpython-38-x86_64-linux-gnu.so' 2025-04-29T00:16:04.826353+02:00 curie dropboxd[256020]: dropbox: load fq extension '/home/tjansson/.dropbox-dist/dropbox-lnx.x86_64-223.3.4858/google._upb._message.cpython-38-x86_64-linux-gnu.so' 2025-04-29T00:16:05.299425+02:00 curie dropboxd[256020]: <frozen zipimport>:259: UserWarning: google.protobuf.service module is deprecated. RPC implementations should provide code generator plugins which generate code specific to the RPC implementation. service.py will be removed in Jan 2025 2025-04-29T00:16:05.309295+02:00 curie dropboxd[256020]: dropbox: load fq extension '/home/tjansson/.dropbox-dist/dropbox-lnx.x86_64-223.3.4858/tornado.speedups.cpython-38-x86_64-linux-gnu.so' 2025-04-29T00:16:05.701058+02:00 curie dropboxd[256007]: dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-222.4.5042/wrapt._wrappers.cpython-38-x86_64-linux-gnu.so' 2025-04-29T00:16:06.425306+02:00 curie dropboxd[256020]: dropbox: load fq extension '/home/tjansson/.dropbox-dist/dropbox-lnx.x86_64-223.3.4858/wrapt._wrappers.cpython-38-x86_64-linux-gnu.so' 2025-04-29T00:16:08.011808+02:00 curie systemd[1]: dropbox-tjansson.service: Main process exited, code=killed, status=9/KILL 2025-04-29T00:16:08.069793+02:00 curie systemd[1]: dropbox-tjansson.service: Failed with result 'signal'. 2025-04-29T00:16:08.070129+02:00 curie systemd[1]: dropbox-tjansson.service: Consumed 7.496s CPU time. 2025-04-29T00:16:08.239049+02:00 curie dropboxd[256083]: <frozen zipimport>:259: UserWarning: google.protobuf.service module is deprecated. RPC implementations should provide code generator plugins which generate code specific to the RPC implementation. service.py will be removed in Jan 2025 2025-04-29T00:16:08.266897+02:00 curie systemd[1]: dropbox-tjansson.service: Scheduled restart job, restart counter is at 134. 2025-04-29T00:16:08.284580+02:00 curie systemd[1]: Started dropbox-tjansson.service - Dropbox Daemon. 2025-04-29T00:16:08.841688+02:00 curie dropboxd[256098]: dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-222.4.5042/cryptography.hazmat.bindings._openssl.abi3.so' 2025-04-29T00:16:08.848779+02:00 curie dropboxd[256098]: dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-222.4.5042/cryptography.hazmat.bindings._padding.abi3.so' 2025-04-29T00:16:08.856525+02:00 curie dropboxd[256098]: dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-222.4.5042/apex._apex.abi3.so' 2025-04-29T00:16:08.903190+02:00 curie dropboxd[256098]: dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-222.4.5042/psutil._psutil_linux.cpython-38-x86_64-linux-gnu.so' 2025-04-29T00:16:08.903416+02:00 curie dropboxd[256098]: dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-222.4.5042/psutil._psutil_posix.cpython-38-x86_64-linux-gnu.so' 2025-04-29T00:16:08.923051+02:00 curie dropboxd[256098]: dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-222.4.5042/google._upb._message.cpython-38-x86_64-linux-gnu.so' 2025-04-29T00:16:09.407347+02:00 curie dropboxd[256098]: <frozen zipimport>:259: UserWarning: google.protobuf.service module is deprecated. RPC implementations should provide code generator plugins which generate code specific to the RPC implementation. service.py will be removed in Jan 2025 2025-04-29T00:16:09.416740+02:00 curie dropboxd[256098]: dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-222.4.5042/tornado.speedups.cpython-38-x86_64-linux-gnu.so' The behavior seems weird. The service initially runs from '/opt/dropbox/dropbox-lnx.x86_64-222.4.5042', but later switches to '/home/tjansson/.dropbox-dist/dropbox-lnx.x86_64-223.3.4858' and then fails. It appears that once the user runs the binaries in /opt/dropbox, the application attempts to upgrade, even though the official installer using the curl command does not fetch this newer version. The failure might be because the user’s local version differs from what was originally installed. Does anyone understand why this is happening? Kind regards Thomas [removed per the Dropbox Community Guidelines]
Image previews in Explorer only showing the compressed preview for local files on Windows
Hello. Since the big Dropbox update in February 2025 I have been experiencing issues. I mainly use Dropbox in Windows file explorer, not on the Dropbox App / Site. I have Dropbox for Windows on 3 separate devices: (2) Windows 11 Laptops, and (1) Windows 10 Desktop - and I have am having the same issue on all devices. The main issue is image previews in the "preview pane" of the Windows file explorer. Before the update, if I had an image saved locally / set to "available offline", a full preview of the image would show up in the preview pane, just as it would if I was in a local folder on my computer, like my "Pictures" folder, or whatever. Also, images that were only in the cloud / set to "online only" would display a small compressed preview in the preview pane, which is fine. Since the February update, when I am in my Dropbox folder with images that have been downloaded locally, it will either only generate a small compressed preview in the preview pane, or no preview at all, and it takes a very long time for the preview to show up. However, the "online only" images are still behaving the same, showing only a small compressed preview in the preview pane, however the preview shows up faster than it does for a locally saved file... So strange. I do a lot of image editing and graphic design, so not being able to quickly scroll through my image folders and look at the previews puts a massive kink in my workflow. It has been driving me insane. It's like the Dropbox Windows app is having difficulty discerning which files are downloaded locally or just in the cloud. For some reason it is treating the downloaded files like they are still in the cloud, or even worse for some reason as sometimes a preview won't even load, compressed or otherwise. The green checkmark is there on the file, but the previews are compressed or don't show up at all. And this it not an intermittent problem, it is constant and has not gotten better since the update in February. I have been resorting to moving the images into a local folder on whichever device I am currently using so that I am able to scroll through them efficiently, and then re-upload them to the Dropbox folder when I am done working, and then download them to a local folder again on my next device. It is very annoying to do every time. There has to be a better way. I also checked the functionality of my OneDrive and iCloud folders in Windows, and they all show previews in the preview pane just fine, just like my local Windows folders. It is solely a Dropbox issue. I tried searching Reddit and could find nothing, so I started my own post on there, and there are a handful of other people that have come forward with the same problem. Someone from Dropbox commented on my Reddit post and suggested that I post on here, so here I am. Any help out there?? Thank you."Installation failed. The Dropbox installation failed to start" error on Windows 11
Dropbox has worked fine for many years on my Lenovo Thinkpad X1, then suddenly stopped working. The link on the start menu became inactive. Starting Dropbox from dropbox.exe directly said the installation was corrupt. I have downloaded the Installer and the Off-line installer and both give the message "Installation failed. The Dropbox installation failed to start". Turning off the Microsoft Firewall and Anti-Virus makes no difference. There is no VPN installed. Window 11 has all the updates. Also I have uninstalled Dropbox from my computer and tried to reinstall, again the Dropbox installation will not start. At each stage my computer has been rebooted. My datafile to which Dropbox is attached remains intact. It seems I not the only person suffering this problem, but no final solution seems to be offered. I wondered about searching my registry to delete any references to Dropbox. Can anyone suggest a solution?
Dropbox badge asking me to 'get' the file I am working on, in MS Word.
I am using a Mac. I have been using msword with Dropbox for 20+ years now, and suddenly, today, the DB badge in MSWord starts freaking out. As soon as I write a line and hit Command+S to save the document, the DB badge starts jumping and asks me to 'get' the file that 'Rini..' edited. That's me, editing the file in real time in msword. Is this happening to anyone else? DropBox helpdesk please help! I have restarted the computer, but this is happening still. Rini