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Dropbox Basic
124 Topics
How do I delete files from Dropbox without deleting them from my computer and other devices?
I do not use Dropbox for backup storage; I use a different service for that. But friends and fellow students sometimes want to share files in Dropbox, so I set up a free account. Somehow, I don't know how, Dropbox uploaded some of my photos to the cloud and filled up my basic Dropbox space. I would like to take my photos out of Dropbox WITHOUT DELETING THEM FROM MY COMPUTER or other devices. This would give me the Dropbox space that I need for sharing. But when I try to do that, Dropbox says that it will delete my photos from all my devices! How can I empty my Dropbox without deleting my photos from my devices?Solved86KViews6likes46Comments
Intolerable slow speed moving files
https://www.dropboxforum.com/hc/en-us/community/posts/202007985-CPU-usage-making-version-3-intolerable?input_string=Intolerable Basically have the same issue. Very frustrated. I tried to move/delete a single picture from camera upload folder to another folder to organize my pictures, but every time I have to wait about 10 seconds or longer for ONE copy & paste action. I am grateful that I can auto upload all my pictures & videos from my iPhone to the cloud but Dropbox makes it impossible for me to organize them. Now I have tons of pictures & videos that i could impossibly move them out of the camera upload folder. Dropbox discontinued support to 10.5.8 (which was a HUGE inconvenience) where I had dropbox worked perfectly fine for me. Since I was unable to upgrade to newer version on my old iMac and I do find the needs anyway to upgrade my computing power, I decided to purchase a new macbookpro running 10.10.2 w/ i7. Sadly, Dropbox has failed me by using so much of CPU power which makes it impossible for me to move ONE single file from camera upload folder to another. I am not sure if any other user runs into this same problem but this will be my last year of $99 subscription as there are many other competitors out there. Are we in stone age? I mean WINDOWS 98 can perform a copy & paste function better than DROPBOX. Very Frustrated. I have tons of files & videos that will forever pile up in my camera upload folder.7.8KViews6likes8CommentsDropbox Website seems to have lost it CSS
Just recently the Dropbox website won't display correctly on any browser - Chrome, Safari, Firefox - it loads fine but shows no Style sheet just basic list form that can't be used properly. I am using a Mac and the other Mac user in my office is also experiencing the same issue.. How on earth do we fix this... it was working fine up until now?Solved8KViews3likes15CommentsMoving files out of Dropbox now defaults to the 'copy' function
Starting sometime this week, whenever I try to move a file out of my Dropbox to another location on the same drive, it will default to 'copy' and leave the original still in Dropbox. This duplication now requires that I manually delete the file from my Dropbox if I want to complete the action of relocating a file. However, if I drag a file into my Dropbox from anywhere on the same drive, it will behave normally and 'move' the file without duplication. Moving files within folders in Dropbox also retains the default 'move' function. What is causing this bizarre 'copy' behavior and how do I get rid of it? I want the default drag behavior, within the same drive, to be 'move'.Solved7.9KViews2likes47Comments
Disk errors causing Dropbox to delete files
Hi community, I recently noticed some unexpected 'deleted files' activity on my account. Initially I assumed it was user error, that I’d mistakenly deleted these files somehow. So I restored the missing files, and based on this assumption left the matter there. Then it happened again. It turns out that one of the PC’s I have my Dropbox installed on has been experiencing some disk failure on a secondary internal HDD (mounted as F:\) On this particular PC, Dropbox had been set up, with my two accounts (a Business Standard and a Personal Basic), pointing to a non-standard location for the Dropbox Folders (ie. F:\username\Dropbox (Personal)\ and F:\username\Dropbox (Business Name)\ ) – homed on this now failing second disk. From my understanding, it appears that Dropbox has be interpreting this failing disc’s errors – low-level disc access failures - as user level file/folder deletes. In other words as this disc has been silently failing and effectively ‘deleting’ files, Dropbox has interpreted this as user actions and synced the corresponding deletes to the upstream repository. As a result I have lost a lot of data. All in very random locations throughout the Dropbox file hierarchy. I have been able to recover all the data from the linked Business account, but I did not catch the problem in time to recover all the lost data from my personal account (30 days history). Q) Has anyone experienced anything similar? If so what did they do? Q) Is this known and intended Dropbox behavior? - Surely Dropbox should have some defense against this circumstance? Or have I misunderstood what Dropbox can be relied on for – ie. data backup/protection? Q) If I upgrade my Personal Basic account to Professional, will this unlock 180 days of deleted file history, or have I permanently lost the data that I did not recover in time? Thanks in Advance. Ben2KViews2likes6Comments
Deleted files keep reappearing
Hi all, I know that many threads on this issue exist in the forum, but I couldn't find anyone that helped in my case, or the issues are slightly different. Before contacting support directly I thought that it might be good to describe it here in the forum (and hopefully someone can help me :)). I have in my dropbox a couple of PDF files in the main Dropbox folder and a subfolder (which has also one subfolder with ca. a hundred PDF files) that always keep reappearing after I deleted them, usually within half an hour (sometimes it happens instantly). They are not shared. I got this issue only very recently, and some time after I upgraded to Dropbox Plus (last month). Before, I had Dropbox Basic and I really never had this issue (which makes it even more frustrating). I have tried everything that I could possibly imagine. I unlinked all of my devices, reinstalled Dropbox, I reverted to an older version of the files, I put them on the hard drive and back again in Dropbox, I (permanently) deleted them in the browser...nothing helps. When I rename them, they are still added with the original name (the renamed copies stay - I probably could multiply them infinitely like that). These files are not old files from two years ago (saw some people in the forum having this issue). The issue appeared when I put these files and folders originally at the same place where they keep reappering now with their original name. Last week, I moved them to another folder and renamed them, but they stayed in my Dropbox. So I have these files/folders with different names and directory, but their "original" versions keep reappearing at their "original" place. It's a bit like these "original" files are stuck in the cloud servers forever, and they are always put back like that in my own Dropbox. I don't know if there was an issue with the syncing, or some other technical problem. It can also be something I did wrong, though I don't really know what. As I said, never had these issues before and use Dropbox a lot, on at least three devices regularly (Mac and Windows). No device has been added shortly before or since I have this issue. I hope that I could describe my problem with as many details as possible, and hopefully as clear as possible. Thank you very much in advance for your help!Solved24KViews2likes11Comments
Chinese characters in my deletion confirmation pop-up on Windows
Hi, Something new happen recently when I was deleting some files. When I delete something from my Dropbox, I get a notice that they're moving the files to the Recycle Bin and then another prompt that asks me if I want to remove those files from all the devices connected to the dropbox. The new thing that happen is the last prompt now contains what appears to be Chinese characters. (Picture attached) I've reinstalled the Dropbox on both devices connected and that hasn't fixed the issue. Does anybody know what this is or how do I fix this? I haven't seen it when using any other program. The characters doesn't appear on the "moving files to the recycle bin" prompt but only on the prompt that comes after which is asking if I want to remove the files from the other connected devices. Also the Chinese characters aren't always in the same location. Sometimes they're beside the Dropbox at the top of the prompt and sometimes they on the "Delete Everywhere" button.Solved8.2KViews1like35CommentsTimed comments not saving
I've been trying to make comments on my videos, but after I close out of that web browser and then go back, the comments have disappeared. I'm used to working on the web version of dropbox, and this has never been an issue before. It's also happening on multiple videos, so I'm not sure what the issue is. Help!Solved3.6KViews1like23Comments
Cannot Find Option to Add Tags
Hey all, Just recently saw that Dropbox added tags to files, and tried to follow the help article here: How to tag files | Dropbox Help The thing is, I don't see the tag options at all. When I check a folder/file, the details panel just shows basic info. I don't even see the tags column displayed in the update post here plank-1_tags.webp (2880×2076) (dropbox.com) What am I missing? I'm on a basic plan just testing things out; do tags require a higher tiered plan? I haven't read anything about it. ThanksSolved3.7KViews1like12Comments
Dropbox photos not staying 100% in chronological order
Hi! Basically, it's exactly what the title says. It's got nothing to do with the date I uploaded the pictures, but the file names themselves. For example, I've been scanning, cataloguing and organising my mum's old wedding photos (actual photos on paper from 30 years ago) and before I uploaded them, when I saved the scanned files, I gave them chronological order names with the event, date (year-month-day) and then appendix numbers. E.g Mum's wedding 1991-05-26 0001, 0002, etc. But they won't stay in chronological order in the Dropbox folder they're in. I have them in chronological order up to #40. Then it jumps to #100-160 (in chronological order) then goes back to 41, 42 etc (again in chronological order). My normal digital pics are even worse for this. For example, when I search DSC 025 I get DSC 0250, then DSC 0255, then 0256, then 0252, then 0257, then 0254, then 0251, 0253 and 0259. I just want them in the right order and stay like that. This might be a simple case of setting it to organise by name but I'm unable to do that; I can see group by relevance and last modified when I search and when I got to the specific folder where my mum's wedding pics are it's set to organise by name but I still get that situation of half chronological and half not (those are TIFF files compared to my digital pics being in JPG but not sure that matters)Solved6.4KViews1like18Comments
