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Dropbox Basic
189 TopicsHow can I delete my files from a computer remotely?
Device (Win11 Desktop PC) Question or Issue I was recently removed from the office forcefully, still logged in dropbox with my personal dropbox account at office PC, how do I delete the files on the office hard drive remotely using dropbox? They haven't notice it yet and I want to delete all my hard work converting hard copy data into digital.57Views0likes5CommentsDowngrading from Dropbox Plus to Dropbox Basic, will the shared folders be deleted?
My Dropbox plan downgraded from 2TB to 2GB. My uploaded files are 300GB, and I understand that new file uploads are impossible, but existing files won't be deleted. Instead,I'm getting a notification that files may be deleted. Even if my plan is lower, won't the files in shared folders provided by others be deleted?Solved81Views0likes4CommentsHow can I find what files I've stored on my Dropbox account to delete them and free up space?
Question or Issue Hi I have a similar issue to Thingy. I have tried to troubleshoot following all suggestions provided in this suggestion string but cannot even identify what, if anything, I have stored in the Drive. When I access it this is the screen Can someone please direct me to where I identify what I have in the Drive so I can identify what I can delete to fill up space. Frankly, I cannot recall I actually have anything. Thanks ChezzieSolved178Views0likes4CommentsI need help to recover deleted photos/videos from 2021 – Willing to Pay
Hi everyone, I’m trying to recover photos and videos I deleted from my Dropbox Basic account around late 2021. I know this is way past the 30-day limit, but the files are extremely important to me. Support told me there’s no way to restore them, but I’m still hoping someone here might know a workaround or has had a similar case. 👉 If anyone here can help in any way — technically or with advice — I’m more than willing to pay whatever is needed. Thanks in advance71Views0likes2CommentsUnable to edit Microsoft files online
Until a few days ago, I was able to edit Microsoft files (word, excel) online. Now the page loads with a white screen. I am on a free account. I found a thread that says only Business account holder are able to edit Microsoft files online, but this thread is +6 years old. Has the the terms and conditions changed as of recent?? What I have tried to fix this is use Edge, Chrome browsers and clear my cache to no available.207Views0likes8CommentsWeeks of Dropbox files are gone. Can I restore them somehow?
HELP! All our Dropbox files from May annd June are gone. We have checked through the app and online and the most recent files available are from the last week of April. This is catastrophic — my wife and I have used shared files in Dropbox for years and years to track bills, taxes and other critical functions. This has never happened before. If anyone can help, please, I ask for you to chime in, thank you.69Views0likes2CommentsCannot delete old backup. Can you help?
Hello, There is a 15.2GB backup (KINGSTON external drive & CLIENT) stuck in my Dropbox account. I no longer have this device and the Dropbox app does not show any backup in Preferences → Backup. I cannot remove this ghost backup by myself, and it is taking up my storage space. Please help delete this leftover backup from my account. Thank you!Solved436Views0likes13CommentsI don't know why my Word file hasn't synced the previous versions
I have been working on a Word doc all weekend, saving with command+S all the time, and on the third day, I dragged a bunch of photos into word and the whole doc messed up. Undoing wouldn't fix the problem: text was missing and photos were all blank - document useless. So I exited without saving and logged into Dropbox online. Version History said it had 5 versions from 4:39pm to 4:32pm, (it's currently 2:49pm here in Australia so even if this is American time it is wrong because they are behind us...) And where are all the other versions of the doc? The saves I made yesterday and the day before all had importent info. The five versions here seem to be days old - though they purport to be from today. What is going on?50Views0likes1Comment