We’re Still Here to Help (Even Over the Holidays!) - find out more here.
I‘m on a family plan but Dropbox still asks me to upgrade my plan because I don’t have enough space
I‘m on a paid family plan (shared from by my parents) and now i can’t sync a few of my new files with the family storage, dropbox then tells me to upgrade my plan because i‘m out of storage space which is impossible since the family plan storage is huge and we‘re not even using a third of the storage space. I have checked that i only have one email registered with dropbox so that can’t be the issue
How can I access the quota in the Dropbox Family plan?
Access after upgrade. Our team has been using Basic for a number of years without problems other than occasionally approaching the storage space limit. After diagnosing and resolving another such problem last week, we upgraded to Family, going from 2GB (actually 2.8GB) to 2TB. I am the administrator, and Dropbox indicates the account storage (my account or plan account? ... I don't know) is indeed 2TB. However, it seems the four others on the team who have access still show 2GB storage. How do we resolve this? Do I need to add or invite the other team members into the Family Plan? If so, what happens to the Basic Plan we all were members of?
