Cut the Clutter: Test Ignore Files Feature - sign up to become a beta tester here!
Please take NO for an answer to setting up 2-factor authentication.
I am one member in a dropbox family account. It appears almost anytime anyone in the family logs in, after giving the password, this screen appears. That page only allows for TWO responses: "Next" to create 2FA or "Set up later". You need a THIRD option, "No I do not want 2FA". Dropbox killing us with what are effectively denial of service attacks because inexperienced users are clicking on Next and making problems for future attempts to login. Please, please, please: Dropbox take no for an answer and allows us to turn off those constant prompts. We can still turn on 2FA without the prompt if we decide is appropriate. I am well aware 2FA is in many case, a wise security step.. But not always. I have been a computer scientist for over 55 years and that experience includes numerous credentials and a fair amount of expertise in security. Dropbox, you provide the option to NOT use 2FA, stop making it so difficult to exercie that option. Respect you customer. I must leave now, and waste a bunch of time helping another family recover their account to which the 2FA has created a Denial of Sevice attack.
Our Family manager accidentally joined another team and now we can't access our files.
Hello team, One of our external collaborators started a free trial and invited as on our Family Account email address. After we accept the invitation, we see that we got refunded for the Family Plan and the Collaborator is now admin on all our dropbox content and we lost access to the online dropbox files. How is possible that our account after accepting this invitation got suspended and he become admin on our dropbox? Can someone from support help us here as we and our family members cannot access our files? Account : The One Mind. Thank and appreciate!Password files and folders protection and sharing payable add on for Family plan
Quick and Simple business win for happier customers: -create a billable add on feature to the family plan to be able to password protect files, folders, and sharing them like with pro accounts. Other pros accounts does not meet familly personal use (up to 6 users, Vault, shared space) but still need password protection in occasions and I am sure tons of people would be willing to pay for this extra feature. Win-Win. Busniess answering people needs. Thank you
I can't reset my password, I don't receive email.
Hello I have to log in and cancel my family plan, but I can't log in to my account because I can't find my password. There are only 3 days left to renew my family plan. I added a dropbox email to my address book, but I couldn't get the email. I keep repeating this process, but I couldn't get the email. Please help.My invitee for the family plan receives error message when trying to join
Upgraded to Dropbox Family Plan and sent an invite but when the person i invited tries to join they get an error message stating there was an error but not to worry their info was saved to a 2 GB account. I removed them from the family plan and re-sent the invite, and they had the same results. I removed them again and sent the copied link with the same results. Please help. Thank you.
Unable to invite family members via email for Family Plan
Hi, I just changed my subscription to the Family Plan. I have invited family members by email through the Settings/Family tab under my account but no one in my family is getting the invitation using this option? I tried using the link for one of my family members and that worked fine but I can only use that option once. Please help
I can't invite anyone to my family room
Hi community 🙂 I started using Family Room some months ago and it was just right. 2-3 people were invited, by me, joined, and are sharing the files. Today I tried to invite another person I used the same blue *Invite Members* button. What I got is a note saying this: "You do not have access to perform this operation" Very odd. This is my account, I have access to everything else. Just can't add a 4th family member due to access... Any thoughts?
