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Dropbox Pro
36 TopicsMy Dropbox Professional free trial hasn't begun?
Dropbox Plan Professional Payment Method Credit card How did you upgrade? Directly through the Dropbox website Question or Issue Hi, I purchased a Professional plan, entered my card details to receive the 30 day free trial. Shortly after purchasing I cancelled the plan, however I was expecting my trial to last until the end of the cycle (30 days) but it still says I have a basic plan. In my inbox, the only relevant emails I received from Dropbox were to: 1 Verify my email, and 2: Dropbox professional trial cancelled. I didnt receive am email upon account creation (not sure if thats usually the case) and I didnt receive a confirmation email upon Trial beginning, only after cancellation. Billing info on my account shows the Card used when starting the trial. Im also unable to start a new trial as it says my account is ineligible. Just wondering if anyone has had a similar experience or if there's any solution available. I havent been charged but Im pretty sure I should still be listed as having a professional trial, despite cancelling on the day of beginning the free trial as listed on the billing articles. Thank you,59Views0likes5CommentsShould I have a personal or Business account?
I own my business and use Dropbox Business. It's great and more secure than personal, which I have loads of data on. Is there any reason I should have both? I can't think of any. Seems like I should just migrate everything to DB Biz. Am I missing something?3KViews0likes6CommentsWhere has the Dropbox Essentials plan gone?
Hi ... I've notice that the Dropbox Essentials plan has now disappeared (UK based) and the Professional account has now gained the couple of the Essentials extras.... E signatures etc I'm a Pro account holder and was going migrate over to the Essentials plan but can't as it doesn't exist - for UK... Confused ! Can Dropbox support offer some clarity .... ?? many thanksSolved668Views0likes9CommentsAllow us to buy more space on the Professional plan (even 10TB).
I’ve been using Dropbox for many years and I love it. Currently, I’m on the Professional plan with 4TB of storage. I’ve now reached a point where I’m running out of space and need to upgrade. I had a long chat with a Dropbox representative (she was friendly and very service minded), and she told me that in order to get more space, I would need to upgrade to a Teams plan, which requires paying for three users — a massive increase in cost. I agreed to do this, but since I already have a Teams plan under a different email, I wasn’t able to proceed. I hope you’ll consider allowing users to upgrade and purchase more storage on the Professional plan in the future. It would be great to have the option to buy, for example, 10TB. Best, Muggie91Views0likes1CommentI'm using a Professional plan. Do I have another option to upgrade, other than a Business one?
Hi folks, I'm using Dropbox Professional, with 3TB worth of space that I'm told is almost used up. Unless I'm mistaken, I don't have the option of simply adding another one or more terabytes of space to give me more room. It seems I have no alternative to jump up to a Business account, but I'm a team of just one person and don't want to add more users. Do I have to pay for three users on a Business account even if there's only one active user (me), or can I still fly solo but have all the extra storage such accounts provide>? ThanksSolved2.4KViews1like4CommentsFamily plan vs Professional plan
I can’t find the differences between the family vs professional plan. I currently have the professional plan but want my wife to be able to upload her pictures to her own “Camera Backup_wife” folder and I believe that is not doable unless I’m mistaken? I read that a family plan would allow her to do this but I can’t find a comparison of the plans and so I’m wondering if I would loss features switching from Professional to Family? Will I still have large file transfers? And unlimited devices?7.1KViews0likes3CommentsGet support for your paid Dropbox account
Obviously, you know that we (the Dropbox Community forum) are always here for you. No I mean it, we’re here 24/7, but of course, there are other ways to get support too. Check out your options below, or ask us a question and we will do our best to direct you to the right spot. Getting support on a Dropbox Basic plan: You’ve seen us talk about the many benefits of Dropbox Basic before but when something isn’t working quite right, you can get help: Right here, the Dropbox Community forums The Help Center The Chatbot Getting support for your paid Dropbox account If you need more support than that, and you are on a paid Dropbox plan, you can also access priority email support. With email support, you can expect an email response from support within 1 business day (Monday–Friday). Users on the Enterprise plan can expect a response from email support within 1 hour, any day of the week. Live chat and phone support are also available during your local business hours, 9:00 am – 5:00 pm. How to receive support in your preferred language Help isn’t help if you can’t understand it - so make sure you can access support in your preferred language, so here’s what you need to know. All Dropbox customers have access to support in English. Depending on your account type and location, support may be available in French, German, Japanese, Portuguese, and Spanish. Sign in and visit dropbox.com/support to see your language options. If your language isn’t listed at dropbox.com/support, you can send an email or start a chat in your preferred language, and you’ll be routed to the appropriate team. And if that doesn’t make it clear, you can check out this table to see how you can best get support, check this out. So, we hope that answered your questions about getting support, but if not, tell us about it in the comments below!5.4KViews3likes2CommentsI can't find the option to cancel my Professional trial.
I can`t see the option to cancel my free professional trial. In the plan management site there is nothing listed, but in the app I can still see I have a professional account (also there is shown I have free 3TB space). And no, I dind`t got dropbox via the app. If I try to reach the support, it doesn`t work. If I try to use the chat, everything they say doesn`t work until the connection breaks down after a while. And even if I try to delete my whole account, there is a failure message. So nothing works, but I got the mail, that if I don`t cancel my free trial I will be charged. I am trying to solve this problem since over a week. Can somebody please help me?Solved2.7KViews0likes14CommentsCannot redeem codes I purchased from Dell. Why?
I purchased 3 1-year subscriptions from Dell a few years back, but I am unable to redeem the codes on the code redemption page. I am unable to contact support directly as there is no way to do so as a free user. The error I get is "That license key has been invalidated. If you’re having trouble, please contact support." The redemption page I am trying to use is: https://www.dropbox.com/pro/redeem_key506Views0likes1CommentHELP I am being charged twice for the same account!!!
I keep getting notices that my subscription to dropbox professional is expired and demanding that I pay. Then I went into the google play store and realized that I have been being charged twice! Only noticed it now because one credit card is expired but the other one has been charging just fine. What is going on and why is it charging me twice even though I am only logging into the same account?? $20 a month is a lot to be overhcarging someone!!1KViews0likes1Comment