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Clarifications regarding personal use plans vs business use plans
Hi, I am trying to figure out a general outline of all the plans, and here are my finds. Personal Use plans : (payed as an individual) 1. Basic 2 Gb 1 user free 2. Plus 2 TB 1 user 3. Family 2 TB 6 users 4. Professional 3 TB 1 user 5. Essentials 3 TB 1 user Commercial Use plans: (payed as a company) 1. Essentials 3 TB 1 user 2. Business 9 TB 3 users+ 3. Business Plus 15 TB 3 users+ 4. Enterprise Custom Custom But I also found another group of Business plans: 1. Professional 3 TB 1 user 2. Standard 5 TB 3 users+ 3. Advanced 15 TB 3 users+ Questions: 1. I see Essentials as being both in the list of personal plans as well as in the group of company payed plans. Is it correct? 2. Is Professional plan a company payed plan or a personal payed plan? 3. Standard is the same thing as Business ? Advanced is the same as Business Plus? Or are they different? 4. The 3rd group of plans (Professional, Standard, Advanced) are all company payed plans? 5. Are there plans that can be both personal payed as well as company payed plans? 6. I also want to know if all business plans are company payed plans or there are exceptions (personal plans that can be company payed for, or business plans that can be personally payed for). 7. Do Work account mean is a business account? (see question 6 for exceptions) Thank You, Dan
My Dropbox Professional free trial hasn't begun?
Dropbox Plan Professional Payment Method Credit card How did you upgrade? Directly through the Dropbox website Question or Issue Hi, I purchased a Professional plan, entered my card details to receive the 30 day free trial. Shortly after purchasing I cancelled the plan, however I was expecting my trial to last until the end of the cycle (30 days) but it still says I have a basic plan. In my inbox, the only relevant emails I received from Dropbox were to: 1 Verify my email, and 2: Dropbox professional trial cancelled. I didnt receive am email upon account creation (not sure if thats usually the case) and I didnt receive a confirmation email upon Trial beginning, only after cancellation. Billing info on my account shows the Card used when starting the trial. Im also unable to start a new trial as it says my account is ineligible. Just wondering if anyone has had a similar experience or if there's any solution available. I havent been charged but Im pretty sure I should still be listed as having a professional trial, despite cancelling on the day of beginning the free trial as listed on the billing articles. Thank you,
Where has the Dropbox Essentials plan gone?
Hi ... I've notice that the Dropbox Essentials plan has now disappeared (UK based) and the Professional account has now gained the couple of the Essentials extras.... E signatures etc I'm a Pro account holder and was going migrate over to the Essentials plan but can't as it doesn't exist - for UK... Confused ! Can Dropbox support offer some clarity .... ?? many thanksAllow us to buy more space on the Professional plan (even 10TB).
I’ve been using Dropbox for many years and I love it. Currently, I’m on the Professional plan with 4TB of storage. I’ve now reached a point where I’m running out of space and need to upgrade. I had a long chat with a Dropbox representative (she was friendly and very service minded), and she told me that in order to get more space, I would need to upgrade to a Teams plan, which requires paying for three users — a massive increase in cost. I agreed to do this, but since I already have a Teams plan under a different email, I wasn’t able to proceed. I hope you’ll consider allowing users to upgrade and purchase more storage on the Professional plan in the future. It would be great to have the option to buy, for example, 10TB. Best, MuggieGet support for your paid Dropbox account
Obviously, you know that we (the Dropbox Community forum) are always here for you. No I mean it, we’re here 24/7, but of course, there are other ways to get support too. Check out your options below, or ask us a question and we will do our best to direct you to the right spot. Getting support on a Dropbox Basic plan: You’ve seen us talk about the many benefits of Dropbox Basic before but when something isn’t working quite right, you can get help: Right here, the Dropbox Community forums The Help Center The Chatbot Getting support for your paid Dropbox account If you need more support than that, and you are on a paid Dropbox plan, you can also access priority email support. With email support, you can expect an email response from support within 1 business day (Monday–Friday). Users on the Enterprise plan can expect a response from email support within 1 hour, any day of the week. Live chat and phone support are also available during your local business hours, 9:00 am – 5:00 pm. How to receive support in your preferred language Help isn’t help if you can’t understand it - so make sure you can access support in your preferred language, so here’s what you need to know. All Dropbox customers have access to support in English. Depending on your account type and location, support may be available in French, German, Japanese, Portuguese, and Spanish. Sign in and visit dropbox.com/support to see your language options. If your language isn’t listed at dropbox.com/support, you can send an email or start a chat in your preferred language, and you’ll be routed to the appropriate team. And if that doesn’t make it clear, you can check out this table to see how you can best get support, check this out. So, we hope that answered your questions about getting support, but if not, tell us about it in the comments below!
