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Should I have a personal or Business account?
I own my business and use Dropbox Business. It's great and more secure than personal, which I have loads of data on. Is there any reason I should have both? I can't think of any. Seems like I should just migrate everything to DB Biz. Am I missing something?
Where has the Dropbox Essentials plan gone?
Hi ... I've notice that the Dropbox Essentials plan has now disappeared (UK based) and the Professional account has now gained the couple of the Essentials extras.... E signatures etc I'm a Pro account holder and was going migrate over to the Essentials plan but can't as it doesn't exist - for UK... Confused ! Can Dropbox support offer some clarity .... ?? many thanks
Allow us to buy more space on the Professional plan (even 10TB).
Iâve been using Dropbox for many years and I love it. Currently, Iâm on the Professional plan with 4TB of storage. Iâve now reached a point where Iâm running out of space and need to upgrade. I had a long chat with a Dropbox representative (she was friendly and very service minded), and she told me that in order to get more space, I would need to upgrade to a Teams plan, which requires paying for three users â a massive increase in cost. I agreed to do this, but since I already have a Teams plan under a different email, I wasnât able to proceed. I hope youâll consider allowing users to upgrade and purchase more storage on the Professional plan in the future. It would be great to have the option to buy, for example, 10TB. Best, Muggie
I upgraded to Professional via my Apple account, but my Dropbox account is still Plus.
Because I subscribe to dropbox via my apple account, I have to upgrade to professional there. I did that and paid a month ago, but my account in dropbox still shows I am only on plus plan. I have no way I can see to contact dropbox about this. I paid for a month and have no additional features -- one of which includes being able to contact them directly for support issues đ
Family plan vs Professional plan
I canât find the differences between the family vs professional plan. I currently have the professional plan but want my wife to be able to upload her pictures to her own âCamera Backup_wifeâ folder and I believe that is not doable unless Iâm mistaken? I read that a family plan would allow her to do this but I canât find a comparison of the plans and so Iâm wondering if I would loss features switching from Professional to Family? Will I still have large file transfers? And unlimited devices?Get support for your paid Dropbox account
Obviously, you know that we (the Dropbox Community forum) are always here for you. No I mean it, weâre here 24/7, but of course, there are other ways to get support too. Check out your options below, or ask us a question and we will do our best to direct you to the right spot. Getting support on a Dropbox Basic plan: Youâve seen us talk about the many benefits of Dropbox Basic before but when something isnât working quite right, you can get help: Right here, the Dropbox Community forums The Help Center The Chatbot Getting support for your paid Dropbox account If you need more support than that, and you are on a paid Dropbox plan, you can also access priority email support. With email support, you can expect an email response from support within 1 business day (MondayâFriday). Users on the Enterprise plan can expect a response from email support within 1 hour, any day of the week. Live chat and phone support are also available during your local business hours, 9:00 am â 5:00 pm. How to receive support in your preferred language Help isnât help if you canât understand it - so make sure you can access support in your preferred language, so hereâs what you need to know. All Dropbox customers have access to support in English. Depending on your account type and location, support may be available in French, German, Japanese, Portuguese, and Spanish. Sign in and visit dropbox.com/support to see your language options. If your language isnât listed at dropbox.com/support, you can send an email or start a chat in your preferred language, and youâll be routed to the appropriate team. And if that doesnât make it clear, you can check out this table to see how you can best get support, check this out. So, we hope that answered your questions about getting support, but if not, tell us about it in the comments below!
