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Dropbox Sign
21 Topics
HelloSign issue - I can't see my signature requests as I'm getting an error
I have a HelloSign free plan. I have never (in the almost a year I have been using it) been able to get the page, where you are supposed to be able to see your signature requests, both pending and completed, to give me anything other than 'Failed to load signature requests. Retry' and the stupid picture of the cat with the broken umbrella. I've tried both my laptop and desktop, and Firefox, Chrome and Edge. Same result every time. Any ideas? Thank you.2.6KViews1like9CommentsHelloSign >DropBox
I have had a Business HelloSign plan since 2020. Recently I have been trouble signing in. Today I finally am unable to sing in at all. I also have a free DropBox account. The log in credentials are the same for my free Dropbox account and what used to be my Business Hellosign account. Now I can not access any of the prior docs that were sent out for signature. I can not check the status of them or access that account at all bc when I log in it directs me to my free Dropbox account.Solved2.1KViews0likes3Comments
Send For Signature missing from Context Menu as of last week
I have confirmed this behavior on 3 different computers. I'm guessing there was possibly an app update that has removed the "right click" > "Send for Signature" function from Dropbox ? How do I go about getting it back ?1.8KViews1like26Comments
White background when uploading a scan of my signature cannot be removed
Hi, I have decided I will try out the Signature feature. I wanted to upload a scan of my signature to be used. Unfortunatelly, the app does not remove white background. On the top of that, it even adds white background to a png with transparent background (yes, I invested extra effort in removing the white background with other app). At the end of the day, I have an excel sheet with blue background that I cannot sign with dropbox signature feature as it would leave white box around the signature. For example Adobe Reader automatically removes white background from uploaded scanned images of signatures. Is there a solution I am not seeing? Thanks, Josef1.7KViews5likes6Comments
Dropbox Sign - view all outstanding signature requests without other admin permissions
Hello, We have users that need to follow up on pending signatures. There are no granular controls on admin's roles to only see all signatures that are pending or have been signed. No other permissions are needed other than seeing an "admin" side of signatures.1.4KViews0likes3CommentsGive users the option to NOT have PDFs flattened (so links in documents stay active / clickable)
I noticed with great surprise that Dropbox Sign would not only by default flatten PDFs where links were previously added, there is also no option to reverse/enable this. So that links would open in a new tab so the signee can check the links before signing a document, for example to confirm something. I get it that somebody may come up with some risk regarding security threats (but then again, how would there be a risk? Did it ever happen or did somebody THINK it may happen?). If we consider this for a valid reason: where is the difference between leaving links clickable in the first place, or to do this whole process to add Hyperlinks manually and inefficiently (which is possible currently), as also then, URLs would become clickable, only that it takes you a lot of time and is prone to error (e.g. if a few or many different links would need to be added). Anyway, it'd be great to give Users of Dropbox Sign the option to not have PDFs flattened.1.2KViews0likes5CommentsDropbox Sign signature reminders aren't received by the recipients
I have created a Dropbox signature request through Dropbox Sign. I need 9 signatures on 1 document. We have a Dropbox Advanced account with 14 licenses. 3 people have signed the document, so the initial request clearly went out. I have sent multiple reminders to the other 6 intended signees. Today I discovered that none of those 6 have received my reminders. How can I troubleshoot the automated or manual reminders?1.1KViews0likes5Comments
