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Dropbox Sign
21 Topics
Allow signers to cancel all pending signature requests (even the ones generated by a template link).
Dear DropBox, I tried to cancel/decline three documents that are pending my signature because I do not want to sign them and I do not want to contact the signer. When I contacted your help team and sent screenshots, they told me that the senders cancelled their accounts and that I cannot decline the documents because they were initiated via a template link. Would you please add the functionality so that users can always cancel pending signature requests, no matter how the user sent them (including documents initiated via a template link)? I included the message from customer support below. Kind regards, Vasco You don't have the ability to decline because it was initiated via a template link. For template link requests the option to decline the request is unfortunately not available to the recipient. This is expected behaviour, as template link requests are designed differently from standard or bulk send requests. Because of this setup, only the sender has the ability to cancel the request—they control the workflow since the document is generated directly from a link rather than being individually addressed. Our documentation for decline options is only for non template link requests. If you need further assistance, please don't hesitate to reply to this email.111Views0likes3Comments
White background when uploading a scan of my signature cannot be removed
Hi, I have decided I will try out the Signature feature. I wanted to upload a scan of my signature to be used. Unfortunatelly, the app does not remove white background. On the top of that, it even adds white background to a png with transparent background (yes, I invested extra effort in removing the white background with other app). At the end of the day, I have an excel sheet with blue background that I cannot sign with dropbox signature feature as it would leave white box around the signature. For example Adobe Reader automatically removes white background from uploaded scanned images of signatures. Is there a solution I am not seeing? Thanks, Josef1.7KViews5likes6Comments
Send For Signature missing from Context Menu as of last week
I have confirmed this behavior on 3 different computers. I'm guessing there was possibly an app update that has removed the "right click" > "Send for Signature" function from Dropbox ? How do I go about getting it back ?1.8KViews1like26Comments
Dropbox Sign - view all outstanding signature requests without other admin permissions
Hello, We have users that need to follow up on pending signatures. There are no granular controls on admin's roles to only see all signatures that are pending or have been signed. No other permissions are needed other than seeing an "admin" side of signatures.1.4KViews0likes3Comments
DB Signatures - Is there an image field to add?
Hi. I'm new to using DB Signatures and it's great! The only issue I have is when our legal department signs a document, they add an image of an approval stamp. I don't see a field where you can add an image, only a Textbox. They have to just type their approval vs. adding the image. Is there a way to add an image box or any suggestions on how to add the image to the Textbox? Thanks!933Views0likes4CommentsSignature requests on Dropbox Sign and their status
You need to be more flexible. Right now I have 5 categories. Pending, signed, declined, There should be one "completed". Also there should be an ability to file our documents in other folders that we can name. There also need to the ability to delete a signature. For sure there needs to be a way to sort. Take a look at Docusign if you want to see how it is done right,. Having said that Docusign is too expensive.785Views0likes3CommentsDropbox Sign signature reminders aren't received by the recipients
I have created a Dropbox signature request through Dropbox Sign. I need 9 signatures on 1 document. We have a Dropbox Advanced account with 14 licenses. 3 people have signed the document, so the initial request clearly went out. I have sent multiple reminders to the other 6 intended signees. Today I discovered that none of those 6 have received my reminders. How can I troubleshoot the automated or manual reminders?1.1KViews0likes5Comments
