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FAQ
141 Topics
Will there be a 2 TB option for personal accounts?
I am running out of space with my 1TB drive. Is there an option to get 2TB? I know about Dropbox for business, with 5 Tb, but the price is just not compatible with my needs. It is too big a jump from 1Tb price to minimum of 5 users at $ 15 each.Solved27KViews31likes70Comments
81KViews5likes5CommentsWhat does extended version history mean?
I'm very confused about the subscription for Extended Version History. I have a plus plan does it mean after a year photos or files I loaded automatically delete? I don't understand this Version History part. I read as much as I could to understand but don't get it. Am I going to lose my photos and files without knowing it?Solved4.1KViews3likes7Comments
How to change from business to personal account?
Hi, I accidentally chose to have a 'business' account but since I mostly use it for personal matters I would like to convert it to a personal account? Do you know how to do that? I have both a business and personal account which I therefore need to convert my business to a personal account.Solved41KViews3likes19Comments
How to send a complaint about customer service?
Hello everyone. Long story short, I've had three support tickets without a solution marked as solved. The last time, I explicitly requested that my message be turned into a complaint about the "support" I was receiving. Nothing, absolutely nothing happened, no reply at all. I've been a Dropbox user for over a decade, and the decline in the quality of technical support (and of the service itself) is appalling. Does anyone know how can I send a formal complaint? thank you!3.5KViews2likes15CommentsChange Billing Country
I receive an error saying "This billing country change isn't supported" when I try to change my credit card for billing as my old one expired. My old card was an Australian card and the new one is a US one. When I choose United States from the dropdown list I receive that error message.Solved16KViews1like27CommentsMy card has been changed and my account was accessed by someone else, please help
I canceled my free subscription but my credit card has been charged and the account has been hacked. I tried to cancel but the email is not mine so it won't let me cancel. I can't find a phone number to talk to someone - the chat box is worthless.Solved1.2KViews1like14CommentsIs End to End encryption only on Business plans? Can I have a plan like that for 1 user only?
Hi, the end to end encryption is only available on the business plus. Can I create a business plus account as one member team? Or is there any plan where end to end encryption would be available?Solved441Views1like2Comments
