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FAQ
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81KViews5likes5Comments
How to change from business to personal account?
Hi, I accidentally chose to have a 'business' account but since I mostly use it for personal matters I would like to convert it to a personal account? Do you know how to do that? I have both a business and personal account which I therefore need to convert my business to a personal account.Solved41KViews3likes19Comments
Will there be a 2 TB option for personal accounts?
I am running out of space with my 1TB drive. Is there an option to get 2TB? I know about Dropbox for business, with 5 Tb, but the price is just not compatible with my needs. It is too big a jump from 1Tb price to minimum of 5 users at $ 15 each.Solved28KViews31likes70Comments
Where are the Dropbox servers where our data is stored?
We are have a compliance matter and our client urgently needs know if the data in our Dropbox account is stored in the USA, Germany, Vietnam, Australia, Japan? Once a file has been deleted, can we confirm it has been deleted from all offshore storage as well as Australian storage?Solved19KViews0likes7CommentsChange Billing Country
I receive an error saying "This billing country change isn't supported" when I try to change my credit card for billing as my old one expired. My old card was an Australian card and the new one is a US one. When I choose United States from the dropdown list I receive that error message.Solved16KViews1like27Comments
Как платить рублями? How can I pay in rubles?
При попытке оплатить расширение сервиса до Plus предлагается оплатить долларами. Но какрта у меня рублевая. Написано: "Для изменения валюты платежа вы должны отменить текущую подписку на Dropbox и подписаться заново, указав новый адрес для выставления счетов в новой стране" "Отменить текующую подписку" значит удалить аккаунт? (с риском потерять синхронизуруемые на 3 машинах файлы). И потом создать его заново? Спасибо.Solved9.3KViews0likes12Comments
