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Logged out of the Dropbox app and back in and now I have a 'Dropbox (old)' and a 'Dropbox' folder
Application Affected Synching files Device PC Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Windows Desktop Question or Issue Had a funny problem with the Windows Explorer status icons not all being corrected, and saw a recommended to "simply" sign out of Dropbox and sign back in. Simple enough. Which I did. I then got a pop up asking me (telling me really) to rename my Dropbox folder. I said OK, and I now have a Dropbox and Dropbox (old) in the User directory. All of my files are in (old). None are in new. Every link on my PC to my old files is now of course broken. I paused syncing because I am worried Dropbox is going to try and create an entirely new copy of all of my files in the new Dropbox folder. Does anyone know what it going on here? And how to put things back to they way they were before? Why on earth would a logout/login totally reorganize all of my files??? I'm kind of dead in the water right now so any help would be greatly appreciated. Dropbox support seems to be non-existent.
I only want to manually back up static folders to Dropbox, without the app syncing all the time.
Device: Macbook Air Operating System/Browser (if using the web): Sonoma 14.6.1 Syncing Status: paused indefinitely Question or Issue: I want to use Dropbox as a backup for folders, manually uploaded by me intermittently. I do not want it to be syncing with my computer. When I installed the app it began trying to sync with folders on the computer, which is not what I want. But when I tried to upload via the chrome browser it kept failing for large folders. (This is rather absurd. If the browser version can't handle it large folders then the app should be able to.) I just want to be able to back up (e.g.) my Documents folder or some subset of it, from time to time, with a date on it, as a static backup. I don't want to work from dropbox, I don't want it to be syncing constantly with my computer. How do I do this? I don't need "why are you doing this, why not just sync?" I don't want to. I don't trust such syncs. I don't want a problem with dropbox to possibly propagate downward into my local files. (You can say this is unlikely -- I don't care, I want it impossible.) Thanks.My Dropbox app is stuck syncing files on Windows 11 after an advanced reinstall.
Device Desktop PC Operating System/Browser (if using the web) Windows 11 Pro Dropbox App Version (if using the app) 237.4.5655 My desktop app has been stuck syncing for about a week. We ran out of space on our work Dropbox network (80TB used). I freed up around 20TB of space and all PC's on the network apart from mine successfully (after some time) synced the changes. Mine however was stuck at 5.5 million files syncing. I left it to do its thing for several days with no change. So I followed the "advanced reinstall" instructions on this page https://help.dropbox.com/installs/advanced-reinstall. The reinstall was successful and it seemed as though things were moving again. However for the last few days I've been stuck with between 12,000 and 16,000 files syncing. The number gradually goes up day to day. I'm working on Dropbox still, as are my colleagues so this may be why. I have to manually download my colleagues files and place them where they should be syncing before using them. When I hover my mouse over the DB icon in the system tray it says its downloading the 16k files, uploading around 40 files. But very little download up upload bandwidth is actually being used. I have a gigabit connection so I don't believe its actually doing much at all on the network. How can I fix this? We have around 60TB of files on our DB network and I have around 500GB of that synced at any given time. Thanks for any assistance!
