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Mobile

20 Topics

unable to restore purchase
There's a free trial right now and somehow I'm still charged for the upgrade. But I also cannot access my new space, keeps saying I need to upgrade, and when I go to restore my purchase it says (NSURLError Domain Error 409.)
ltg444
4 years ago Place Plans and Subscriptions
7.5KViews
0likes
35Comments
I can't upgrade via the Google Play store.
I just wasted 45 mins online with an agent. Tried to upgrade my account. After all that you can't upgrade your account via DROPBOX sales agent because I signed up via via Google play store. So went to google play store and I can't upgrade my account via playstore! Gone back and forth and back and forth with the agent to get nowhere. Asked if I could call someone for direction, have to go via email! Was told I need to upgrade to a business plan to make a call. Can't upgrade to a business plan for direct support because I pay for DROPBOX via playstore. Surely a big tech company can do better and make upgrading which is essentially volunteering to pay MORE for your service easier! ... No way to upgrade my service without spending more time on a service call and wasting more time. Very very irritating. Maybe you want to fix that!
cheesed off
4 years ago Place Plans and Subscriptions
6.8KViews
3likes
29Comments
How Can I Upgrade "Early"?
Hi! I'm on a free trial but I don't need the free trial as I know what I want to upgrade. If I leave it to run out on the 20th of July and then upgrade, I will have the annoying debt order on the 20th of the month! I'd rather just upgrade now so all my debit orders are neat. I upgraded to the trial via iPhone app store, I've cancelled it but it still won't let me upgrade or change the billing. Any ideas on how I can upgrade TODAY? Thanks so much 🙂
Solved
GotThePassports
4 years ago Place Plans and Subscriptions
2.7KViews
0likes
6Comments
How can I upgrade my account via the Google Play Store?
Hi, I pay mthly for my Dropbox but recently ran out of space, I am having a really hard time trying to upgrade my account via google play store as that is where i originally downloaded dropbox, when i log into dropbox on my laptop it tells me that i need to upgrade via google play store. if someone could give me clear instructions on how do i upgrade my account for more space. Thank you
TracyD2
3 years ago Place Plans and Subscriptions
2.7KViews
0likes
13Comments
New payment after changing Apple ID country is not recognized, so my account is downgraded to Basic
Hello all, I have a problem with my Dropbox Plus subscription purchased via Apple App store. I'm originally from Russia, my Dropbox Plus subscription was purchased using my Russian Apple ID. However I'm no longer live in Russia for 10 years, but I was still using my Russian Apple ID with my Russian bank card. Due to recent restrictions applied by VISA and Mastercard my Russian bank card as current payment method for Dropbox Plus subscription in Apple App store was denied/no longer valid. It was not possible for me to update my payment method and add any other country's bank card (bank country and Apple ID country should match) . So I decided to change my Apple ID country to my current residence country which is Spain. I successfully changed it and after that I paid 1 year subscription for Dropbox Plus in Apple App store using my Spanish bank card. The payment was done successfully, I have an email from Apple App store regarding that and I can see my Dropbox Plus valid yearly subscription in iTunes app. However today my Dropbox account became limited to Basic due to "ended subscription". Apple ID email and Dropbox account email are the same. Could you please help me? how can I resolve this issue? Many thanks
Solved
pasharinho
4 years ago Place Plans and Subscriptions
2.5KViews
0likes
11Comments
Payment made via Google Pay, account not upgraded
Urgent Help required I made a payment to the annual subscription via Google Pay App in India. The account has still not been upgraded. Gpay has confirmed payment has been made. Dropbox claims payment has not been received. Can someone help me with this. I have proper Google Pay receipts to dropbox in black and white.
Beverlymendes
3 years ago Place Plans and Subscriptions
1.4KViews
0likes
4Comments
How to close a Dropbox account on my mobile device?
In trying to get cellphone access to my existing Basic account, I inadvertently opened a new account. It seems best to close the new account and try again to add my phone to the Basic account, but the instructions say to "click on my avatar" of which I have none, so I have tried clicking on my initials, but that doesn't work. If some kind person would enlighten me about what to do next, I would be greatly obliged!
Taveray
3 years ago Place Plans and Subscriptions
1.3KViews
0likes
3Comments
Google has charged me for a Plus plan, but Dropbox still remains as Basic
I have renewed my plan via Google play store. But in the app it still remaim as basic. Tried so many times to upgrad and it said the account is already upgraded. The play store has a red line saying confirm plan by open app. But it still the same. Please help
Sylau888
2 years ago Place Plans and Subscriptions
1.2KViews
0likes
10Comments
A Plus subscription from iOS was downgraded according to Dropbox, but still active on iTunes
Hello, I’m desperate because I got an email from Dropbox informing me that my account was downgraded because they “received notice from Apple that they were unable to process payment for your plan”. However, Apple subscriptions shows the subscription active until May 2025 - and charged for. I have now limited support options as the account is considered “Basic”, even if I payed for the upgrade via Apple… Any suggestions? Thanks a lot, Miguel
Solved
MiguelUK
2 years ago Place Plans and Subscriptions
1.1KViews
0likes
8Comments
IOS Subscription - Unable to restore purchase
There is a 50% trial that I just signed up for on the AppStore (IOS). I processed payment through the App Store (IOS) and got charged for it. However, in the Dropbox app it doesn’t show my updated subscription and keeps asking me to upgrade for more storage. I keep clicking restore purchases and it comes up with this error message: 'Unable to Restore Purchases The operation couldn't be completed (NSURLErrorDomain error 409.)". I did try on multiple Wifi + 4G and same error. Could you please reach out to me by email to fix this issue? Thank you.
alepeco
3 years ago Place Plans and Subscriptions
1KViews
0likes
3Comments