Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Mobile
32 TopicsI can't upgrade via the Google Play store.
I just wasted 45 mins online with an agent. Tried to upgrade my account. After all that you can't upgrade your account via DROPBOX sales agent because I signed up via via Google play store. So went to google play store and I can't upgrade my account via playstore! Gone back and forth and back and forth with the agent to get nowhere. Asked if I could call someone for direction, have to go via email! Was told I need to upgrade to a business plan to make a call. Can't upgrade to a business plan for direct support because I pay for DROPBOX via playstore. Surely a big tech company can do better and make upgrading which is essentially volunteering to pay MORE for your service easier! ... No way to upgrade my service without spending more time on a service call and wasting more time. Very very irritating. Maybe you want to fix that!6.8KViews3likes29CommentsPaid for upgrade through iOS app and got nothing
Last Wednesday: 1. In iOS app, selected Upgrade Account and selected “$9.99 a month.” 2. App charged me $99.99. 3. Dropbox account stayed at Basic. Since Friday, been trying to find out what I can do to get my account set to Plus. But Dropbox claims it’s Apple’s issue and Apple’s troubleshooting says that I have to contact Dropbox. I have tickets open with both Apple and Dropbox, but neither have been answered. In the meantime, I have run out of space for a client project. Any tips for how I can get the upgrade I paid for?Solved5.3KViews0likes11CommentsHow Can I Upgrade "Early"?
Hi! I'm on a free trial but I don't need the free trial as I know what I want to upgrade. If I leave it to run out on the 20th of July and then upgrade, I will have the annoying debt order on the 20th of the month! I'd rather just upgrade now so all my debit orders are neat. I upgraded to the trial via iPhone app store, I've cancelled it but it still won't let me upgrade or change the billing. Any ideas on how I can upgrade TODAY? Thanks so much 🙂Solved2.7KViews0likes6CommentsHow can I upgrade my account via the Google Play Store?
Hi, I pay mthly for my Dropbox but recently ran out of space, I am having a really hard time trying to upgrade my account via google play store as that is where i originally downloaded dropbox, when i log into dropbox on my laptop it tells me that i need to upgrade via google play store. if someone could give me clear instructions on how do i upgrade my account for more space. Thank you2.6KViews0likes13CommentsNew payment after changing Apple ID country is not recognized, so my account is downgraded to Basic
Hello all, I have a problem with my Dropbox Plus subscription purchased via Apple App store. I'm originally from Russia, my Dropbox Plus subscription was purchased using my Russian Apple ID. However I'm no longer live in Russia for 10 years, but I was still using my Russian Apple ID with my Russian bank card. Due to recent restrictions applied by VISA and Mastercard my Russian bank card as current payment method for Dropbox Plus subscription in Apple App store was denied/no longer valid. It was not possible for me to update my payment method and add any other country's bank card (bank country and Apple ID country should match) . So I decided to change my Apple ID country to my current residence country which is Spain. I successfully changed it and after that I paid 1 year subscription for Dropbox Plus in Apple App store using my Spanish bank card. The payment was done successfully, I have an email from Apple App store regarding that and I can see my Dropbox Plus valid yearly subscription in iTunes app. However today my Dropbox account became limited to Basic due to "ended subscription". Apple ID email and Dropbox account email are the same. Could you please help me? how can I resolve this issue? Many thanksSolved2.4KViews0likes11CommentsPayment made via Google Pay, account not upgraded
Urgent Help required I made a payment to the annual subscription via Google Pay App in India. The account has still not been upgraded. Gpay has confirmed payment has been made. Dropbox claims payment has not been received. Can someone help me with this. I have proper Google Pay receipts to dropbox in black and white.1.4KViews0likes4CommentsChanged Apple region and lost my subscription
An unusual situation with the subscription, I changed the region and all my subscriptions in Apple dropped. Currently, my Dropbox subscription is active. How can I continue to use it without Apple? I don't see an option to repurchase it while it's still active.1.3KViews1like1CommentHow to close a Dropbox account on my mobile device?
In trying to get cellphone access to my existing Basic account, I inadvertently opened a new account. It seems best to close the new account and try again to add my phone to the Basic account, but the instructions say to "click on my avatar" of which I have none, so I have tried clicking on my initials, but that doesn't work. If some kind person would enlighten me about what to do next, I would be greatly obliged!1.2KViews0likes3CommentsGoogle has charged me for a Plus plan, but Dropbox still remains as Basic
I have renewed my plan via Google play store. But in the app it still remaim as basic. Tried so many times to upgrad and it said the account is already upgraded. The play store has a red line saying confirm plan by open app. But it still the same. Please help1.2KViews0likes10Comments