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Mobile
28 Topics
Log out of all sessions
Hi, I believe I was compromised yesterday on my dropbox. I accidently opened a pdf from an unknown email. I was then asked to sign in to my dropbox and did so. Immediately after this I changed my passords and logged off all my devices accept for my pc. I later logged back on using my new password. I just noticed this morning in dropbox security that there is still a session logged on to my drop box that is not familar to me (this session shows that it was first logged on to my dropbox on the same time as I had the episode yesterday). There doesnt seem to be a cross to turn this session off, the browser is chrome on windows, and most recent activity is showing as 'current session'. How do I find out the current user of this session and how to I turn this off or turn off all my sessions?Solved14KViews0likes4Comments
How can I clear Dropbox notifications?
I have two questions: 1. How can I clear Dropbox notifications? I am using the latest version of Dropbox on my iPhone 10 (it was updated recently). The Dropbox app keeps show a "2" on the notifications icon in the upper right of the Home screen. When I tap on that it shows 6 unread notifications. When I tap on any of the notifications, nothing happens. 2. How do I find out the version number of my Dropbox app? Thank you7.2KViews1like24Comments
How to backup my files from my Android device to Dropbox?
I want to backup everything on my android but then be able to delete photos and videos from my phone to save space without them being deleted on Dropbox. How do I do this please? I have uploaded everything using the memory zone app.4KViews0likes3Comments
Problem with Android app switching between accounts
Hi, I have the android app and my personal (basic) account and work account connected. I've recently noticed that if in the personal account there is no option to switch to the work account. I have to logout of the personal account and then it defaults back to the work account. Then if I want to get back to the personal one I have to login again and it switches ok but if then try to go back to the work account the link has disappeared again. Both accounts show in the settings and everything works ok on PC and online, it is just an app issue and is the same on both my phone (android V12) and tablet V13), both running App version 356.2.2 which I believe is latest. TerrySolved2.8KViews0likes10CommentsHow do I change the language of my mobile app?
Hi, please, how can I change language on my dropbox mobile app (iphone)? From the start the mobile app is in cyrillic. Of course I can change the language to English in Desktop/Web Dropbox, but on my mobile, there is no change. Even if I delete the cache in mobile app. Thank you!2.4KViews0likes8CommentsImpossible to connect to my account on a new Android Phone
Hi, I am trying to connect my existing account to Dropbox application on a new Android Phone. Problem is that none of the option is working. I tried with my user name and my password, not working. I tried with unique code sent on my email, it always said the code is not valid. I tried to contact assistance but when I receive notification email, I connect to my account on computer, I do not see any answer anywhere. Oh and yes, I deleted my old Android Phone from my devices in Dropbox account to be able to add a new one. Somebody can help? Thanks, NinoSolved2.2KViews0likes7Comments
