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Onboarding
16 Topics
Way to stop Dropbox disallow people from requesting to join our team?
Is there a way to not give people the option to join our team? Every time I send a file to someone outside of my dropbox team (which is almost daily) they must get some kind of additional email telling them they can request to join our team, because I usually get a follow up email with random people who got the file asking to be part of my company's team. Is there a way to stop this? Or lock our team from outsiders?7.7KViews10likes19Comments
Admin account deleted and re-registered but need to re-join team
I was the admin of my Dropbox Team when my account was mistakenly added to a new team. I have since removed myself from the new team, but in the process my account was deleted. I had to wait 7 days to re-register with the same email address. Now I cannot join my old team because there is no admin on that team to have me join the old team. Please advise!Solved2.5KViews0likes7Comments
Cannot join a team
Hi all, I've started a new job, where they use Dropbox to store all the company's files and folders. I was instructed to create a new Dropbox using my new work email address, which I did, and told I would be invited to the team account. My manager has sent three invites for me to join the team, none of which have come through to my email (not even in junk). My colleague then sent me an invite to access the team folders, which I accepted and I can see that the folders are there, shared with me BUT there is an error message saying I do not have enough storage space on my current plan to access any of the folders, which I desperately need to do in order to do my new job properly! Please help x909Views0likes4CommentsGet your Team Started with Dropbox
Getting your team on board is an important part of setting yourself up for success with Dropbox. It might be a daunting process to some, but don't worry - you're not alone! Dropbox has a few suggestions for getting your team started. Take a look at this help article to see how to invite team members through the admin console, a reminder email, and SSO invites. Now it’s your turn: how would you invite others to join your Dropbox workspace? 💬 Share your approach in the comments below and tell us what worked best when getting your team started with Dropbox!2.6KViews0likes0Comments
I joined a Business team, and now I can't access my own Dropbox account.
Can anyone help me? I have had an existing dropbox account for years. I freelance for an external company who invited me to join their dropbox business account and somehow i have integrated my business dropbox account onto theirs. Obviously not a great situation to be in and I don't know how to undo it - it doesn't appear has 'linked' in my profile. I really need to speak to someone at dropbox but i sent them a help request and they closed it without answering. I'm very anxious that they can simply delete my whole business dropbox. Can anyone help me or give me a contact at dropbox who can?Solved2.1KViews0likes6CommentsEdu account now designated as work
It’s been a while since I logged in. Trying to find a certain file. I login with an .edu email address and I’m informed I can either keep that as is and let the University have access to my files and admin rights (work account), or I can change to a personal email/account. I enter my gmail.com email but it says there’s already an account with that email. I cannot access my files unless I give my alma mater access and admin rights. Am I being forced to create another gmail account so that I can migrate my files? What’s the workaround here? There are no files in my gmail/Dropbox account. And this looks like the only spot to submit this question.Solved2.9KViews1like4CommentsComplicated Account Question
I had my own Dropbox professional account. I was then added to another law firm's Dropbox account - a Standard account. I received my refund from Dropbox since I paid for the Standard account annually. I do work for this other law firm from time to time and need regular access to it. I now need to add an employee to my own law firm who does not need access to this other law firm's Dropbox but does need access to my firm's files. However, I am now in the other firm's Standard plan. How do I make it so I can add a new user that only has access to my firm's files and not this other firm while also making sure I have access to both the other firm's files and my own? Thank you!Solved4.5KViews0likes12CommentsNeed to give permission to a new user but I only have edit ability.
I can edit files on our church Dropbox, but I can't add a new member. The Dropbox 'owner' has an account, but he passed away a year ago. I know his Dropbox account id and password but when I log in it sends an email with a login code to his .comcast email account. Nobody know the password for his email account. Consequently I can't any new users. Any help would be greatly appreciated. Thank You Daveh15236Solved2.2KViews0likes9Comments
