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22 Topics

Can't open pictures on Samsung tablet (Android OS)
Application Affected (Dropbox App) Device (Samsung Tab S8.) Operating System/Browser (if using the web) (Android 15, One UI 7.0.) Dropbox App Version (if using the app) (444.2.2) Question or Issue I have been having problems open pictures (jpg, png, etc) from the Dropbox app. I can see pictures listed in the app. When I try to open them, they just stuck at the loading screen. Sometimes they may load after a few minutes. Sometime they will load forever. The videos and other documents open just fine. I can open pictures with third party app such as Samsung Gallery with no issue. It seems like the Dropbox picture viewer is having some trouble to load content. I have tried to clear cache and reinstall the App. I'm still having the same issue. Any help to resolve this problem would be appreciated.
Solved
mattp838
3 months ago Place View, download, and export
132Views
0likes
7Comments
Getting a "File missing extension" error and I can't view my photos and videos
Question or Issue Why aren't some of my pictures and videos available to watch? It says file missing extension.
Takota
3 months ago Place View, download, and export
78Views
0likes
2Comments
Can we download movie part of a Live photo?
I'm really happy that Dropbox now supports live photos. Having them automatically upload from my iPhone and be visible on dropbox.com is working great! What I'm not seeing is how I can get the movie portion of the live photos onto my laptop. When the live photo is synced to my computer I only see the .heic file, I'd also expect to somehow be able to access the .mp4 file, even if I had to take some sort of extra step. How do I download the movie part of the file? Can this somehow be made part of the automatic sync feature? Can the web UI have a button added to access the movie? I also looked at the developer API docs and it wasn't clear to me if the API support working with live photos. Am I missing something?
Solved
miccolis
4 months ago Place View, download, and export
2.3KViews
0likes
9Comments
How to amend the file metadata showing in properties?
My client wants me to amend the information highlighted in yellow. 'Copyright' and 'Creator' shows in Bridge but I am unable to see the 'Artist' part anywhere in my Dropbox or Windows, Mac metadata preview as well as Adobe Bridge. Question or Issue Any ideas how to identify those fields and overwrite them?
Solved
ambphoto
5 months ago Place View, download, and export
168Views
0likes
4Comments
View, Download, and Export FAQs
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here.
Neal
5 months ago Place View, download, and export
201Views
2likes
0Comments
Several enhancements to commenting on files / photos
Overview - to use Dropbox as a discussion board for files (and in my case, particularly photos). Several things could be done to improve this. While viewing the contents of a folder, dropbox shows thumbnails of any image files, which is great. Add a red bubble icon over the top, together with a number that indicates how many new comments are on a file; new comments are those you haven't yet seen. Currently there is a notification (bell) icon. Add a new icon (speech bubble) for comments. Currently if I'm viewing the contents of a folder and there are photos, thumbnails are shown, which is great. If I click on one, a larger preview of that photo appears on the right-hand edge of screen, which is great. Above that larger version there is a speech bubble - I need to click that in order to add or view comments on this photo. When I click it, a panel appears below the photo saying "no new comments no this file". There is a button to "add new comment". When I click that, the entire screen reloads. It shows the photo in the main panel and it shows a comments panel to the right. Why the full reload? Why not bump the comments panel out from the right edge of screen and retain the thumbnail gallery at far left and push the larger preview - which was on right-edge of screen - to centre of screen (so comments panel fits on the right)? That way after catching up on the comments on this file I could just click another thumbnail to catch up on the next lot of comments. Indeed, rather than having to click the comments icon in order to view the comments, give me a user setting where I can say "display comments by default" so when I click a thumbnail, both the full size image and the comments panel appear at the same time? This would speed up workflow. So the biggest issues right now are that while I've viewing a folder with, say, 50 photos in it, there is absolutely nothing guiding me to where the comments and discussion are happening. You could take this a step further - in the left side of screen is the panel "folders" - you could have icons (speech bubbles) over the folder names that contain numbers - the number reflects how many comments are new to you and located within that folder. That way I could browse my folder tree in order to locate where new comments and discussions are. Take it further again - if there are no new comments, then instead of a red speech bubble with a red dot containing a number (the same way your notification bell icon at top-right of screen is a grey bell icon with a red dot with a white number in it), you can display a grey dot with a number inside indicating how many comments are contained in that folder overall (with, say, a max being 99 or 99+). Another idea - currently when you mouseover a thumbnail image while browsing a folder, the star icon appears as an outline. You can click that in order to star the file. Why not also have a speech bubble icon? Click it to immediately view the current comments and be able to add a new comment. Again, it's all about speeding up the workflow to facilitate discussions on the files in the folder. Take that idea further again - why not have a user setting that allows me to "display interactive icons by default"? If I say "yes", then permanently show the star (and the newly-suggested speech bubble) icon(s)? Personally, I hate having to hover over things in order to discover what functionality is present. I understand the design rationale to get rid of clutter - but why not give users a choice? I'd rather see exactly what options are there. Further, if you showed speech bubbles here, then this is where you could put a red or grey dot over the top to show the number of new (or total) comments against each file. (I just realised you have far more functionality appear on hover - like share, link, edit and more ... so maybe don't show them all, or maybe make the user setting so that I can specify which, of all these features, I want permanently shown without requiring mouseover. At the very least, I want speech bubble icons telling me where comments are happening, to be shown permanently.) That will do for starters.
oatleyphotography
6 months ago Place View, download, and export
223Views
0likes
3Comments
Photos don't load on mobile app (android) or desktop (windows)
This has been going on for a while. The photos are there - they are visible in grid - but if I try to view them, Dropbox stalls, apparently trying to load all the photos in the folder. If I choose OPEN WITH for any individual photo, Dropbox will load with any of a number of applications offered. But that means I can only view one photo at a time and cannot scroll through all photos in the folder. Viewing any photo individually in this way does not mean that it will be visible in dropbox afterwards. Making them viewable offline doesn't make any difference.
Denwayz
6 months ago Place View, download, and export
161Views
0likes
4Comments
Can I see the name of a Dropbox photo I've uploaded to my Paper doc?
Hi! Is there a way I can see the file name of a photo file that I have added to Dropbox Paper, or otherwise track the thumbnail back to the Dropbox folder where the specific file is stored?
Hudr
6 months ago Place View, download, and export
118Views
1like
2Comments
We need to be able to sort photos by their origination date.
Why can't dropbox sort photos by their origination date?
tom310
6 months ago Place View, download, and export
62Views
0likes
1Comment
My photos won't open on Dropbox
I have used DropBox for many years but haven't used it the last year+. I have photo files in my computer that I have uploaded from my C drive and from my icloud but neither will allow the photos to open in DropBox. I'm not sure what's up. The .jpg files are over 100MB each. And I need to use DropBox to share these photos to customers.
Solved
ocoulson
6 months ago Place View, download, and export
300Views
0likes
9Comments