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43 Topics

New account, no files yet it says I ran out of storage?
Made a new account. no files or anything. And immediately it says I'm out of storage and need to pay to upgrade. Even though it still says (photo attached) I'm only using 0 out of 2 GB... Any idea what to do? How to get a human? I need this for work. What a kafkaesque experience it is to get customer service here, my god. Only PREMIUM members get customer service? I hate it here.
sweet ch3ks
24 hours ago Place Storage Space
22Views
0likes
5Comments
Family plan with more shared space !
Hi.... Is there any movement with regards to the ability to increase the Family Plan Storage Space. The Dropbox statement below hasn't changed for some considerable time - well over a year from memory. Thanks in advance Dropbox Family plan FAQs - Dropbox Help Can I buy more storage space? We’re working on a Family plan with more shared space, but an upgrade isn’t available yet. Individual Family members can free up space by deleting unused files and folders, or they can opt out of Dropbox Family and choose an individual plan that meets their needs.
Cotswolds
2 days ago Place Storage Space
1.8KViews
1like
5Comments
I'm on a Family plan. One member is being asked to upgrade, in order to use a shared folder.
Hi, I have a 2 To Family plan, and one of my members I share folders with has been asked to upgrade her plan to get access to these folders. Why?
Laguille
2 months ago Place Storage Space
24Views
0likes
2Comments
My Basic account is saying I'm over quota, but I'm not, why?
Hi I have a Basic account and am getting notified via a bar at the top of most windows, in the browser version of my account, that "You’re almost out of space! Upgrade to get 2 TB (2,000 GB) or more of space and safely share your content". Clearly, my account can be upgraded from the Basic 2GB limit to 2TB but I am currently almost out of storage I won't be doing this as I will clear the excess down to my NAS by my curiosity was piqued.... When I go to the "Plans" page the message above the plans options also notes "Your account is running out of storage!" and within the Basic plan box notes that I'm "Using 4.96 GB of 2 GB space" So, I'm not nearly out of storage but to my mind I am 150% beyond the permitted maximum for this Basic account. I now select to view my profile and see that under my username are two messages stating that I am "Using 4.96 GB of 5.75 GB storage" and "Upgrade soon to get more space" So option three is that I'm almost at max storage but am still under, again but this time my basic account permits 5.75GB and I have approx 15% headspace remaining. What is going on here? 😀 Is this because my account was created years ago and that the account limit was previously 5GB and reduced to 2GB at some time in the past? Is it possible some people might be being charged for a service that they needn't be paying for (remember messages state that I am almost out of storage, and there is no message noting that I am beyond capacity)
Solved
thbean
2 months ago Place Storage Space
38Views
0likes
1Comment
Can I purchase 1 more TB for my Plus account to reach 4TB?
Good morning, I currently have a Dropbox Plus account. I've already included a 1TB add-on with this. Now it's starting to fill up as well, and I'd like to add an extra TB to a total of 4TB. I don't see the need to switch to a Professional account, where I have to pay directly for 3 users, while I don't use this. is there a way to extend my Plus account? Thanks in advance.
AndreaK88
4 months ago Place Storage Space
599Views
0likes
9Comments
How can I add on some quota for a Dropbox Plus plan?
I currently have the 2TB plus account. Can I add another 1TB without the upgrade to professional account? If so, where would I accomplish the task
Da1GoodBadGuy
4 months ago Place Storage Space
872Views
0likes
6Comments
Storage disappeared after free trial
My account is using just over 5 GB and has been that way more or less for at least the past 5 years without any trouble. I'm not sure what my total capacity was but I had lots of space available. Since I allowed the free trial of Dropbox Plus, and I didn't pay to continue it, my total storage has dropped down to 2 GB so I am 3 GB over. I did not change anything from my end but Dropbox has reduced my storage for no reason that I can see.
StudioduVerre
5 months ago Place Storage Space
243Views
0likes
3Comments
How can I make sure my Dropbox files don't take up space from my devices?
My god... is it just SO difficult to contact Dropbox by email? How the hell do I contact them by a simple email? I don't use Facebook, Twitter or anything like that. I want to pay them money... but if they don't want it I shall use a company who makes it wasy to contact them. The Internet seems to have become impossible to use since I started using it 28-years ago.
Solved
stevecjames
5 months ago Place Storage Space
2.1KViews
1like
40Comments
How can I buy 50GB of Dropbox space?
How can I buy a specific amount of storage? For example, 50 GB.
isidrebarnils
5 months ago Place Storage Space
372Views
0likes
6Comments
Dropbox files will be deleted on the 31st October 2024 due to new team plan
Hi, I've been using Dropbox for over 15 years, and it has been integral to helping my business grow for the past 10 years. As a YouTuber and documentary filmmaker, I find Dropbox a safe and reliable way to back up and store my data. I've been filming the rebuilding of the sea wall in Dawlish, as it collapsed in a massive storm in 2014. As I was filming much more content from 2020, I upgraded to Dropbox Business (now Dropbox Advanced) due to the 'Unlimited Storage' feature. I knew this was perfect for storing more than my PC could hold using the 'Make Online Only' feature. As a lot of engineering work was taking place 24/7, I was out several times a week filming what was happening. With this, I also upgraded to a QNAP 6-bay NAS drive with 60TB of storage. Using Dropbox alongside my NAS drive has allowed me to dump my footage on the local NAS storage and let the drive move my data to Dropbox. As Dropbox's data storage was unlimited at the time, I never worried about space. In 2023, I received an email from Dropbox stating that the unlimited data feature would no longer be available, but I could keep the space I had plus 5 TB for each user account (I have three). Or at least, this is how I read it. See below: Your Dropbox Advanced plan transitions on November 27. Your price for Advanced will not change, and there are no changes to your service or data access. Under our Advanced plan’s updated storage policy, three active licenses will receive 15TB of storage space shared by the team. Each additional active license will receive 5TB of storage, up to 1,000TB. To support your business operations, your storage allowance will be higher than the Advanced plan’s default storage. Your team’s storage allowance is 153TB. This is calculated from 3 licenses, each of which receives 5TB of storage, plus an additional 138TB allotment from Dropbox. I read this as me getting an additional 15TB with the three user accounts I had. I was happy with this because I knew the sea wall project was coming to an end, so it wasn't too much of an issue losing the unlimited storage. As the sea wall project is close to completion, I've accumulated around 160TB of storage in Dropbox, around 100TB more than my NAS storage allows. Last month, I noticed in my Dropbox admin that there was a notice: 158 TB total storage 15 TB storage you pay for (includes 3 licenses and any add-ons) 143 TB storage allowance valid through October 31, 2024 I queried this last month and was informed that my allowance would be reduced to 15TB from October 31st, 2024. So I signed up with another provider and started to move my data. In one month, I've managed to move 10TB to the new cloud provider due to restrictions in upload speed (I have fibre to prem), but doing the maths, it will take about 18 months to move may data over. I spoke with Dropbox today to inform them that I won't be able to move my files by the deadline, and they informed me that if they aren't removed by then, they will delete my files on October 31st, 2024. I informed them that it would take 18 months, but they said it was not their problem. I was informed by the agent that I was sent an email regarding this on the 27th of November, 2023, and looking at it, this was the email I mentioned above. The additional information in the email reads: This storage allowance will be in effect until October 31, 2024, after which your account will be subject to the terms of our updated Advanced plan. If your team needs more storage, you have a few options including: i. Purchasing additional storage through the admin console ii. Contacting our sales team or your Dropbox provider about a plan that better fits your needs iii. Deleting files that are no longer needed A thank you • We really appreciate your flexibility throughout this change, and we’d like to show that. • You’ll see a one-time 5TB storage allocation automatically added to your team’s account. • This additional storage will be free until October 31, 2024. To me, this means that the additional storage (15TB) will be free until 31st October 2024, and I'll go back to my 153TB. I discovered that it will actually reduce to 15TB. Looking at other options, to purchase hard drives will cost £6500 and a NAS drive to put them in £3500, so £10k. Money I simply don't have. I also tried moving my files to AWS but my data bills were extortionate. The only option from Dropbox is to pay for additional users at £18 per user. This will make my Dropbox bill £691.20 per month, which I simply can’t afford. It appears that Dropbox isn't budging on this, and looking at their email from 2023, I see that there is nothing about file deletion. Re-reading it again, it could be read in two ways, but I read it is telling me I'll still have 158TB after the 31st of October 2024. My entire life is in Dropbox, from the music I made 35 years ago to the documentary files that I am supposed to be working on this winter, but looking at it, Dropbox is going to delete the files before I start the edit. Kind regards, A frustrated Dropbox user.
Coast Cams
6 months ago Place Storage Space
1.6KViews
0likes
4Comments