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Plans
498 Topics
Did Dropbox change deletion policy after paid plan downgrade?
Hi there ) Dropbox changed deletion policy after paid plan expiry? Need clarification I’m really concerned about what seems to be a major Dropbox policy change. My Dropbox Plus 2 TB plan expired recently, and my account dropped to Basic. Years ago, Dropbox support told me that after a paid plan expired, files would still be kept for up to 1 year, even if the account was over the free limit. But now I’m seeing a warning in my account saying: “Some of your files will be deleted in 58 days” and “On May 24, 2026, we’ll need to delete files to bring your account under the limit.” I’m currently using about 1.99 TB, so I’m massively over the Basic limit, but what shocks me is the deletion warning itself. In the past, I was told files would remain stored much longer, even without an active subscription. So now I’m trying to understand whether Dropbox officially changed its policy recently, whether this 58-day deadline is real and final, whether anyone else has received the same warning after a paid plan expired, and whether Dropbox has actually started deleting files from downgraded Basic accounts. The most frustrating part is that once the account becomes free, I can’t even access official support to ask for clarification. I’d really appreciate hearing from anyone who has dealt with this recently.74Views0likes4Comments
Get me out of Family Plan and Back to my normal plan
My plan was cancelled just an hour ago due to being added to a family plan accidentally by my client, and I just want my own plan back. If I go to leave the family plan, as suggested, I am only allowed to cancel the plan, and then it says that some of my files may be deleted due to going to basic. I don't want basic, I just want my old plan back. Can someone help? I cannot lose any files and want OUT of this family plan.159Views0likes8Comments
I'm unable to cancel my Dropbox subscription!
Question or Issue This is the most craziest thing ever! I am trying to cancel my subscription and can not do it. Customer Service is not a service at all! You can't get anyone on the phone. This is a job for the Better Business Bureau and the Attorney General's Office to look into. Drop Box seems to be a scam! How many people are trying to cancel subscriptions but can not do it? How much money are they making for ignoring the people who are trying to drop subscriptions?42Views0likes1Comment
I got a notification to convert my account to a work account - will I be charged?
I got a request few weeks ago by Dropbox to convert this account to a work account by March 26, 2026. However, the notification is disappeared during my recent logins and the screenshot I have is the Chinese version only. Does anyone know will I be charged from March 26 or could I just ignore it?85Views0likes2Comments
I need to add more space to my personal Dropbox account, without upgrading to a team.
I have the largest account available to an individual and have added the one time storage to my account. I have a large family and have a lot of photos and videos that I want to store. However, I'm almost out of space (nearly 4TB) and need more. When I tried to upgrade, my only option for more storage than 4TB is to upgrade to a business account for three users at an increase of an additional $225/year. My first TB of increase was $60 and it hardly seems right to force me to delete my files or upgrade for 80% increase in price. Thank you.252Views0likes4CommentsI paid for an upgrade to 2TB (with 3 months extra), but nothing has happened.
Dropbox Plan Plus with 3 months extra! Payment Method IDEAL How did you upgrade? Through the UPGRADE button Question or Issue 28-02-2026 Dropbox iDEAL | Wero -119,88 Omschrijving: [redacted] 7180125967132235 revenue api transaction id 6fa1a829 IBAN: [removed per Community Guidelines] Kenmerk: 28-02-2026 21:52 7180125967132235 Valutadatum: 28-02-202670Views0likes2Comments
