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Plans
969 TopicsWhat's the difference between a Family plan and a Professional plan?
I can’t find the differences between the family vs professional plan. I currently have the professional plan but want my wife to be able to upload her pictures to her own “Camera Backup_wife” folder and I believe that is not doable unless I’m mistaken? I read that a family plan would allow her to do this but I can’t find a comparison of the plans and so I’m wondering if I would loss features switching from Professional to Family? Will I still have large file transfers? And unlimited devices?7.1KViews0likes3CommentsHow can I redeem a 50% off offer I got on the Dropbox Plus plan?
Hi there, I was going to upgrade to the Dropbox Plus plan on my mobile app and was given an option for 50% off on opting for the annual plan. However I went on my desktop to opt into this as I needed to download a few pictures/videos but now it's not offering the 50% if I pay for it annually. Is there a discount code I can utilize?Solved14KViews0likes3CommentsAdding extra space to a Dropbox Professional account without upgrading to a Business plan
I am currently a professional account holder with 3TB of storage space, I am 500GB away from running out of space. As a creative I work with large file sizes and I was looking to upgrade to get a few more TB of storage. My only option is to upgrade to a Business Account, which would be fine, however you need to have a minimum of 3 licences which makes it very expensive for 2 extra TB which the Standard packages offers, I use the dropbox transfer tool almost every day so ideally I would be on the Advanced plan so I have have the same transfer limit of 100GB transfer limit which I get with Professional. Currently I pay around £15 per month for my package, currently if I want 2TB extra I would need to pay £30 per month and get less services than I do now or £45 per month to get what I really need. which is an increase of £30 per month which is excessive. Why doesn't Dropbox allow to increase storage space without needing to but licences which are not needed. As a long term customer of over 10 years who uses the service every day I am getting to a point where will need to make a decision to leave Dropbox and go to an alternative provider of which there are many to to choose from. For example: - IDrive offer 10TB for $3.98 a month pCloud offer 10TB for $3.95 a month I need to do more research on this but Apple, Google and probably Amazon will offer similar services, the only thing stopping me at the moment is the hassle of transfering all my data across. But I will do it if needed. Please Dropbox you are currently alienating what will be a big proportion of your loyal customer base. Sort it out!Solved9KViews2likes22CommentsUnable to contact support
I am extremely disappointed. There is no way to contact support. There is only this forum, where you need a degree just to be able to write, and where I already know I will never get any support. Anyway, I will post a specific question. This is not what I expect from a reputable company.39Views0likes1CommentWhich plan is more advanced/better? Dropbox Professional vs Essentials plans
Hi! I'm getting confused about the Professional vs the Essentials plan. On the Dropbox site it says for either plan that it's more advanced than the other. That couldn't possibly be true? It seems both are priced at 199 USD per year. So which one is actually better and is one fully contained in the other? https://help.dropbox.com/plans/dropbox-professional https://help.dropbox.com/plans/dropbox-essentials Thanks in advance for your feedback. -T.1.8KViews0likes7CommentsGetting billed for a paid plan, but my account is Basic. Can I speak with someone on the phone?
I am getting billed for a premium account but all my access online is the basic account. I need to talk to a live person. Does anyone have a phone number where I can reach a real life person.Solved19KViews1like31CommentsI wonder if I have more than one account?
Device Asus VivoBook17 Operating System/Browser (if using the web) Windows 10 Home/Chrome I wonder if I have 2 Dropbox accounts? I have a basic account that says I have run out of storage and I need to update it. Yet I have a summary of card purchase that shows I paid for Dropbox Plus (11/9/25 to 11/9/26) dated 11/9/25. I also have a credit card statement that shows I paid $119.88 on 11/9/25. Can someone straighten out this mess? Thanks for your help!31Views0likes2CommentsI switched to an annual Plus plan, but I'm still back on Basic. How is this possible?
Recently switched to Plus Annual, but something messed up, and now I am back on Basic, but with Annual fee gone. I was on Plus, paying monthly. Switched to Annual, but now get the Unable to upgrade message. I never logged into the Dropbox with another account. Paid via apple store. Billing Management page is empty now. I have Order ID, Receipt and screenshots from apple device, ready to share privately. Would like to keep the Plus subscription. Please assist.52Views0likes3CommentsWhy is my account full even after deleting everything?
This is reason number 7 why I use Google Drive. forgive me for my attitude… but I’m sick of this crap! everything I do in Google Drive works perfectly all the time! However… I have 1 client that wants to use Dropbox. Haven't logged in since 2023 because the platform sucks. Reset password and logged in today. Surprise! Got proved right again… my “storage was 700% full”. Old stuff I already have in Google. So, I deleted EVERY folder I had. storage still full! went to deleted items. Deleted EVERY folder there! Their is now ZERO items anywhere inside my account! STILL!!!! Storage is full! Full of what? This is so stupid! Can I sent my client his files before Christmas? No, I can’t. Dropbox is too stupid to update and let me! I’m not giving you 15 bucks so i can send 1.2 gigs to 1 random guy! Can anyone help me or advise?Solved107Views1like12Comments