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Refunds

403 Topics

Refund for Dropbox charge
I recently changed jobs and my new job does not utilize Dropbox. Needing to subscribe to a new software system, I transferred all my files and then went to account settings and downgraded my plan from Business to Basic. This past September (almost a year later) Dropbox charged me $158.88 for that basic plan. The charge went through automatically via PayPal which is the billing method I used when I was a paying subscriber. Beyond this billing error on Dropbox's behalf, a major problem is that once a customer downgrades to a Basic Plan, you have zero customer service and no access to Billing Settings to prevent this error happening again. I have sent multiple emails to Dropbox, PayPal and my bank, protesting the charge. The only response I can get from Dropbox is through their Sales team, which of course, cannot help me. They send me back to Billing, whom I never hear from. I'm hoping that someone in the community can help with this issue. I have always found their product to be good and have used it (at Business level subscription) for years. I'd rather not part ways with such a bad taste in my mouth.
Solved
NiThormaigh
2 years ago Place Plans and Subscriptions
4.4KViews
3likes
3Comments
How can I cancel and get a refund?
Please help! I was charged just shy of $200 on a DropBox acct that I did not know was there. Please help me cancel and get the refund
Solved
joyanisa74
4 years ago Place Plans and Subscriptions
59KViews
3likes
497Comments
Fraud Charge on my Credit Card
Hello, There was a fraudulent charge on my credit card. I am a basic plan user only so when I got the notification from my credit card company that I had a charge from Dropbox I knew something was suspicious. I was able to track down the invoice and receipt using the transaction ID lookup tool so I have that documentation. I want to report this to Dropbox so they may take action against this user. Thanks, Don
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dballare
6 years ago Place Plans and Subscriptions
7.1KViews
3likes
9Comments
I have an unauthorized charge from Dropbox. What can I do?
Dropbox has taken money from my credit card account without authorisation, how do I get it back?
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Badgerman
7 years ago Place Plans and Subscriptions
33KViews
3likes
76Comments
Charged while on a Basic account
Please does anyone know how to get a refund I had a basic plan gave no consent to an upgrade and Dropbox stole money from my banking account
Solved
Philene van Niekerk
2 years ago Place Plans and Subscriptions
2.6KViews
2likes
35Comments
I have a Basic account and you keep billing me. How can I be refunded?
I have a basic account and have no payment history yet you are charging me each month. This have been going on for the past several months. You need to refund what you have erroneously billed!!! Please stop. Since I have a basic account, there is no way to contact you other than trying to submit this note.
donaldhook
10 months ago Place Plans and Subscriptions
81Views
1like
1Comment
I need to cancel payments on an old Dropbox account
I am still getting billed on a DropBox account linked to an old work email that no longer exists at a company that I no longer work for. I am unable to receive the verification code to log into that account and therefore cannot cancel my subscription through that page. There is no way to contact DropBox directly so I cannot delete this charge... Any advice? Or can someone from DropBox billing reach out?
srburmester
10 months ago Place Plans and Subscriptions
149Views
1like
6Comments
I have been paying for a subscription but my account got deleted due to inactivity
even though i had not actively used it in quite some time.... I now come to find out that if i haven't "logged in" , my account has been deleted ? ( that makes sense - let's delete an active paying customers account ?!?!? ) So now when i try to call support it says to log in and request a call back. However when i log in , it prompts me to set up a new Free account - WHICH DOESN'T PROVIDE THE CALL BACK FEATURE !?!?!?!...... You can imagine how frustrated i am and the fact that this company just keeps taking my money even though they deleted my account is infuriating. How can i get someone from DropBox to help me with my account ?
collinsjmmc
2 years ago Place Plans and Subscriptions
181Views
1like
2Comments
How can I receive a refund for an account I can't access?
I was terminated from a job that required me to have a Dropbox subscription. The account is linked to my work email and I don’t have the password. How can I contact Dropbox to close the account and refund me for the last bill? Thanks
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Araba24
2 years ago Place Plans and Subscriptions
294Views
1like
9Comments
My card has been changed and my account was accessed by someone else, please help
I canceled my free subscription but my credit card has been charged and the account has been hacked. I tried to cancel but the email is not mine so it won't let me cancel. I can't find a phone number to talk to someone - the chat box is worthless.
Solved
Joaniemn
2 years ago Place Plans and Subscriptions
1.2KViews
1like
14Comments