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Refunds
78 Topics
Refund for Dropbox charge
I recently changed jobs and my new job does not utilize Dropbox. Needing to subscribe to a new software system, I transferred all my files and then went to account settings and downgraded my plan from Business to Basic. This past September (almost a year later) Dropbox charged me $158.88 for that basic plan. The charge went through automatically via PayPal which is the billing method I used when I was a paying subscriber. Beyond this billing error on Dropbox's behalf, a major problem is that once a customer downgrades to a Basic Plan, you have zero customer service and no access to Billing Settings to prevent this error happening again. I have sent multiple emails to Dropbox, PayPal and my bank, protesting the charge. The only response I can get from Dropbox is through their Sales team, which of course, cannot help me. They send me back to Billing, whom I never hear from. I'm hoping that someone in the community can help with this issue. I have always found their product to be good and have used it (at Business level subscription) for years. I'd rather not part ways with such a bad taste in my mouth.Solved4.5KViews3likes3Comments
Fraud Charge on my Credit Card
Hello, There was a fraudulent charge on my credit card. I am a basic plan user only so when I got the notification from my credit card company that I had a charge from Dropbox I knew something was suspicious. I was able to track down the invoice and receipt using the transaction ID lookup tool so I have that documentation. I want to report this to Dropbox so they may take action against this user. Thanks, DonSolved7.2KViews3likes9Comments
My card has been changed and my account was accessed by someone else, please help
I canceled my free subscription but my credit card has been charged and the account has been hacked. I tried to cancel but the email is not mine so it won't let me cancel. I can't find a phone number to talk to someone - the chat box is worthless.1.3KViews1like14Comments
How can I get a refund for a FormSwift charge?
I am writing to express my concern regarding an unauthorized charge of $144 from FormSwift that has been processed through my email or somewhere/somehow I don't know where exactly I did not authorize this transaction, nor did I confirm that I would use FormSwift's services. This service is not suitable for my needs, and I would like to request a full refund for this charge. Please assist me in resolving this matter and refunding the amount of $144 as soon as possible. I would appreciate your prompt response and action on this issue. thank you4.3KViews1like12Comments
Anyone Else Unable To Upgrade?? Plus Horrible Customer Service
Hey All, I got an error when I purchased my plan from the sales rep link and it has been a NIGHTMARE every since. I can't make ANY changes to my account and the plan is always wrong. I had business plus for 3 users, but was charged for 5 users... it took over a week to fix this and they had to refund the entire thing and have me repurchase a plan for 3 users. With the repurchase link it was just for the regular business plan with 3 users... for 2 weeks I have asked support why I dont have unlimited templates like I was sold on and all they said was "we will send your feedback to developers". I finally figured out the issue on my own was I just needed to upgrade to business plus again... I have tried to upgrade via my account through the upgrade option, through the plan option, through the billing option, and through a specific link provided by support and continually get the same error. I have contacted support 3 times. I was given instructions how to upgrade on my own and ticket closed (again... there is AN ERROR and I can't). It has been days with no support reply. I am literally losing business and trying to give dropbox more money and upgrade my plan. What a horrible experience. Any tips to just upgrade? It is a simple solution to my problem yet support either didn't know I should upgrade or is unable to help me upgrade! Help!!4.2KViews1like33Comments
I am being charged for a Dropbox account that I do not have. Can I dispute the charges?
Is there anyway to get in touch with an actual human at Dropbox? I am being charged monthly for Dropbox account that I do not have, and I cannot for the life of me get an actual person to help with this on the Dropbox side. Is the only option to go to my bank and dispute the charges? Thanks! Bethany4.3KViews1like20Comments
Extended Version History plan refund
Hi! Can someone help me and inform me, what can I do? I was login on my Dropbox account in mobile phone and suddenly appeared the modal on the screen and I accidentally clicked on âConfirmâ, but it was some kind of Extended Recovery History subscription or something like that. I didnât want this but billing was already done. I cancelled the file verion history subscription but it says that Extended Version History scheduled for removal on February 5, 2024 (as my Plus plan will renew then). I want to ask for refund because I dinât want this subscription or file recovery thing. This kind of pop-up modal shouldn't be there like that so this kind of mistakes won't happen. I thought it is some kind of cookie policy pop-up. I am not able to press âSubmitâ button so I can't send my refund request to Dropbox support in support Center > Send Email. Everything in Dropbox seems to be broken now. Thank You in advance!Solved3.1KViews1like5Comments
