One month down in 2025: How are your resolutions coming along? Check out how to get back on track here.
Provide Enterprise customers the ability to convert unmanaged accounts
Currently, Dropbox Enterprise admins have no way to retroactively identify and manage unmanaged accounts that exist within their verified domain. While domain verification and invite enforcement help with new accounts, existing unmanaged accounts remain a potential security risk, as former employees or unknown accounts may still have company data stored or shared publicly in violation of data agreements. Suggested Enhancements: Provide an option in the Admin Console to export a list of unmanaged in-domain accounts for auditing and security review. Enable an admin-led account consolidation process, allowing enterprises to proactively manage or migrate content from inactive or legacy accounts. Offer an escalation path for Enterprise customers to verify domain ownership and reclaim unmanaged accounts where appropriate. For example, in our case, we have 133 unmanaged, in-domain accounts that could be storing or sharing corporate content, but we have no visibility or path to consolidation. Adding these capabilities would improve security, governance, and compliance for Enterprise teams. Would love to see this considered for a future update!
I can't access an account that's linked to an old email address I can no longer access
I bought a new computer and I have a new email address, and I'm not being able to login my premium account which is linked to my old email address which I have no access. I'm also having problems contacting Dropbox. Can anyone help?
Getting an error that my password is wrong when trying to set up two-factor authentication
Hello Dropbox Team - I attempted to set up the 2 Verification Step. I enter my password, and it says that the password is wrong. No. I did not mistype the password. (I used the password to enter DropBox so) I know it's the right password, typed correctly. (not auto populated) Can you please let me know why this could be happening? I also tried to do this in a different browser, which let me into Dropbox using the same password but when I attempt to setup the 2 Verification step it says it's the wrong password again. I've not set up any other passwords \`?`/ Your guidance is much appreciated. Be well.
Someone shared a phishing .paper with my organization. How can I delete it for everyone?
Someone from "HR Employee Benefit Admin" shared a phishing .paper titled "2025 Employee Pay Revision Benefit Effective February 08, 2025 - Pending Approval.paper" with my entire organization and, as a top admin, I would like to know how to remove it for all of our users. I can see where I can remove it for myself, but not all users.My account has been hacked, and I need to find the source.
All I need helpx securing my identity.. read the letters associated with the numbers make sure you count correctly. 2,3,7,14,33,29,32,51,58,7,26,15,1,22,23,2,5,4 I believe I know the source, but I wont post publicly. My drop box, gmail, apple, devices have all been hacked.. Please, I need help from anyone that can assist with internet knowledge I have a lot of saved evidence, but I don't know how to make sense of it. All apple id and iClouds locked out and now my Google drive and drop box. It doesn't matter how many times i reset my account, delete old passwords, make new accounts, change phones. I can provide more personal details if you think you could find the source..
My colleague's account has been compromised and we've opened a ticket.
Hoping this finds its way to someone in support... IT administrator here. One of my users fell victim to phishing, had email account compromised, and in the path of destruction, a long-dormant Dropbox account was taken over and is being used to spread phishing materials, presumably PDF files with links that will pop a false login. Email account is now recovered. Submitted a support ticket, 24777109. Bad guy apparently used man-in-the-middle to bypass 2FA on corporate email account, so some level of sophistication. Imperative to stop the file sharing. Reputational damage to my company and to Dropbox. If there is a forum admin lurking who is feeling heroic and can escalate the ticket, it would be appreciated. Thank you.I can't login to my due to 2FA being set up on it
I am a part of an organization and was using Dropbox Sign for HR purposes. I have always been signing in using the Google Sign-in method since I received an invitation as a team member via email. All was working well for me for months. One day to sign in, the system asked me for a 2-factor authentication code, which I could not have because I did not set up 2FA. Later I checked my e-mail and it said that 2FA was applied months ago without me even realizing it. So, it might have been an error back then. After that when trying to log in, my e-mail address was not recognized as the one already in use. That is why I had an option to sign up. I signed up using the same e-mail and now the system shows no old files I owned before. Could someone help me with this issue since I was responsible for the company documents and now all disappeared?
