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1196 TopicsRandom person's photos/videos in my Dropbox account
I have no idea why this is happening, but there must be another user synced to my dropbox because there are photo and movie uploads of someone I do not know. I try to delete them but they keep reappearing and new ones are added, and now my dropbox is almost full but it's full of this random person's stuff! How do I stop this?!12KViews0likes12CommentsPhone number has changed/new phone. How to access my old Dropbox account?
I need to access my old account. Two-step verification appears to be on. Code was sent to my old phone number, which has changed. I now have a new phone and new number. (Old phone no longer works as the screen is shattered/doesn't power on) I don't recall having an emergency backup code on hand either. I need to get into my old account. My email address for my old account is <SNIP> I know the password. I NEED TO TALK TO CUSTOMER SERVICE BY PHONE OR EMAIL A/S/A/P. I NEED A LIVE PERSON PREFERABLY. (I had to create a new email address, Google account, etc. all because two-step verification was "on". Apparently most of my online activity was linked to my old number, which no longer exists. I find it super frustrating...) There are very important files on my original account that I need to retrieve/get back. I created this new account (that I'm using to type this) just so that I can file a complaint and hopefully get some answers/HELP! *Edit: I no longer have the SIM card to my previous phone, which was a Samsung Galaxy A10e ... Ugh! *@$!&#Solved46KViews3likes14CommentsRemove from a team account and revert back to a personal Dropbox account
I have had a personal Dropbox for years which I use to do all my work, store photos, share files with clients and colleagues etc... I had a new client wanting to share files via Dropbox and without paying much attention I clicked on the email invitation thinking it was to a shared folder like I have done many times previously, but actually looks like it was an invite to join their team... So now it appears that my personal Dropbox has been completely taken over and I am now a part of their team! While I can see that it says on my Personal files that I am the only member, assuming the client can't see the files, it really isn't ideal and would like to reclaim my own Dropbox for myself. Is there a way for me to remove myself from the Team? And if so will that simply go back to my normal plan? Any help on this much appreciated as don't want to risk loosing access to my own files and account...Solved11KViews1like28CommentsNot receiving security codes via email in order to access my account.
Hi, I'm not receiving security codes or password reset requests from Dropbox and am therefore unable to login. I can login online however and when trying to disable two-factor authentication there it says that I do not have it set-up. Two questions: 1. Why am i not receiving these emails? 2. why do i even need them if I do not have two factor authentication set-up? Also, how the hell can i speak to a real person, or at least contact a real person at Dropbox to assist?5.2KViews0likes9CommentsSecurity concern: my full name appears on public folder links!
I recently shared a video from my public Dropbox folder - I copy/pasted a link to the video. When I shared the video w a friend, they pointed out that my full name shows up on the video link!! That's very concerning seeing that it's in the public folder which I would expect the Dropbox team to take appropriate precautions for maintaining my privacy - especially if I shared a file from my public folder. Interestingly that doesn't come up when I check on my laptop. But I just checked the link on my phone, and I see my full name! See attach a screenshot below.. (I blocked out my last name and the file name, but you can see my name shows up in the circled area) Does anyone know to remove my full name when sharing a link like this through my public Dropbox folder?6.4KViews2likes3CommentsHow to leave a Dropbox team? There's no option to leave.
How do I leave a team in Dropbox? According to instructions one should: Sign in to dropbox.com. Choose your work account at the bottom left. Click the button by your team name: Groups and members or # members. Click Leave team. But when going to "groups and members" in my account, I can see the team, but there is no option to leave it. Thank you very much.Solved14KViews1like9CommentsInactive account for many years. Is it deleted?
Hello, i have an old account and I think my last activity on that account was 2019. I can no longer sign in because I forgot my password, also there is no way for me to reset my password since the email address that was connected to my old dropbox was already deleted on google. I just want a clear answer, since i was inactive on my old dropbox account for almost 2 years, did you manage to delete my account and all my files? Please i need answers. Thank you so muchSolved13KViews1like6Comments"Invalid Email Or Password" when the team is trying to log into Dropbox on all platforms.
My team has dropbox downloaded on several devices. Mobiles & Tablets: both IOS and Android. Computers: Mac and PC - yet for some reason we cannot go online (tried most browsers) and access the dropbox account online. I manage the account and have not changed the password, so why do we all get the "Invalid Email or password" message? - And yes - I have cleared history.Solved32KViews2likes16CommentsPlease add zero knowledge encryption on Dropbox.
I find that many Cloud services offer encryption during transfer to the service and encryption at the destination. Dropbox does this too. Unfortunately, the keys used at the destination are available to Dropbox. What would make Dropbox unique is if it would offer Zero Knowledge encryption at the client. That way all files are encrypted at the client with the customer retaining the keys. Why is this important? There can be bugs during transfer even if encryption is used (remember the famous OOPS with caches on internet servers offering up unencrypted data?). Also, the government can force Dropbox to deliver user data (or it may be compromised by hackers). Dropbox with Zero Knowledge Encryption would be a market leading solution that would drive a great preference over OneDrive, Google Drive and others. It would be the only way I would be comfortable putting my files on the cloud.Solved2.9MViews187likes33CommentsI received an email about my Digital Reward--Is it legit?
I recently received an email from Your Digital Reward with a $10 Amazon gift card as a thank you for taking a DropBox survey. I can't recall if I actually took a survey or not, and do not want to fall victim of a scam. Can anyone else confirm if they received a similar email and if it is legit? Thanks!5.3KViews0likes3Comments