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Why do people have the permissions to download my shared files when I removed them?
I upgraded to the Professional plan to have my share options be very restrictive. To send files with no access to download, have a password, and an expiration date. I'm also the only person allowed to manage the folder. I uploaded my docs and created the folder. I then managed all this in the permissions. I sent it to a person, and they had download and share access AND they were not asked to put in the password. WHY are these permissions I set up not working?
Please HELP! What am I missing here? I will cancel the plan, if this isn't going to work.
Let me know, thank you.
3 Replies
- Jay
Dropbox Community Moderator
Hi MC1111, thanks for messaging the Community!
When you shared a file, did you share it directly to their Dropbox account, instead of creating a shared link to the file?
Only the latter option will prevent other users from downloading the files in the shared link if you've disabled that option in the link settings.
This will help me to assist further!
Hi - Thanks for the reply.
Quick question -- why was that name referenced? That's not my user/name. I'm MC1111. I'm not going to go on that account to get answers for this open ticket, so can you please delete it?
There may be some confusion, please reference me here at MC1111 so I can get your replies.
I set up the folder with put all the heaviest permissions on it (password, expiration date, no download), and yes I sent it as a shared link it did not work. I also then did the other method of sending directly. That also did not work. Every way I tried to send those files, it still allowed the Receive to have access to download and to even send it to others. I want to basically give VIEW ONLY access. Let me know, thanks.
- Jay
Thanks for the info, MC1111, I've updated the username.
Could you try deleting the shared link entirely, and unsharing the file from all users.
Afterwards, try just recreating the shared link only, with the option to download files disabled, and not sharing the file to a person's Dropbox account.
You'll need to forward the shared link to the users manually for them to access it.
