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RareBreed's avatar
RareBreed
New member | Level 2
1 hour ago

Public links have been temporarily suspended for generating excessive traffic.

My Dropbox link has been suspended for generating excessive traffic.

I now get this warning -

Unable to unban account

There was a problem. Please contact support for further assistance with removing your temporary ban.

I need assistance to correct this.

Thanks

5 Replies

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    1 hour ago
    RareBreed wrote:

    There was a problem. Please contact support for further assistance with removing your temporary ban.

    Have you removed a ban previously? You can also do so once. 

    The ban should auto lift, usually, within 24 hours although each ban does get longer. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 hour ago

    Hi there, RareBreed, let's jump right into this!

    It sounds like access to your sharing was paused on your account.

    Have you checked this article to see what you can do next? You can also take at our "Create, Upload, and Share FAQs" here for more info.

    Lastly, how long has it been since you received the email and also got the error message as well?

    Let us know more and we'll take it from there.

  • RareBreed's avatar
    RareBreed
    New member | Level 2
    59 minutes ago

    To answer you both Mark & Megan yes we had a ban this afternoon and we removed it, then again this evening and now we have the warning saying we can't lift it.

    Thank you for the info however we are unsure of how we've breached any rules as we've not shared any of our folders or files.

    We will wait 24 hours and hopefully the link we be reinstated.

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    20 minutes ago

    Hey RareBreed, that'd be ideal!

    Please keep an eye out, and if you don't notice an improvement let me know here. This way I can reach out via email, in order for us to investigate further.

    Thanks a bunch! 

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