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Jenny93's avatar
Jenny93
Explorer | Level 4
2 years ago

My public links have been temporarily suspended

Hey there

 

My Account got blocked because of my storage. It says i only used 1.04 gb from the 2gb.

So why did my account gor blocked?

 

I need it for my job.

 

Thank you

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey Jenny93, thanks for joining the Dropbox Community.

     

    Can you clarify what you mean when you say that your account is blocked?

     

    Are you getting any error messages, when trying to sign in to it?

     

    Cheers.

    • Jenny93's avatar
      Jenny93
      Explorer | Level 4

      hey Hannah

       

      Thanks for the fast reply!

       

      So i shared a link with photos and then i got an e-Mail saying:

      "Diese E-Mail ist eine automatisierte Dropbox-Benachrichtigung mit der Information, dass Ihre öffentlichen Links vorübergehend gesperrt wurden, weil sie ein übermäßig hohes Datenaufkommen generiert haben."

      English: 

      "This email is an automated Dropbox notification informing you that your public links have been temporarily suspended because they were generating excessive traffic."

       

      So I don't know why, because i didn't reach the data volume on my account and i don't know what that exactly means with the traffic.

      The first time i could click on a link to reactivate the account, but now it's not working anymore 😞

       

      Thank you!

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Oh, I see, thanks for clarifying, Jenny.

         

        It seems like your sharing activity has been temporarily suspended, which usually lasts 24 hours, if it's the first time.

         

        You can read more about it and why it happened here.