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LucaScarpellini's avatar
LucaScarpellini
New member | Level 2
20 days ago
Solved

Public links have been temporarily suspended for generating excessive traffic.

I have received an email a couple of times saying that Public links have been temporarily suspended for generating excessive traffic, the first time I was able to unban the account clicking on the link, this time says "Unable to unban account", What can I do?

Thank you

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  • Walter's avatar
    Walter
    20 days ago

    No worries, Luca. I've just followed up via email so please have a look at your inbox and we'll take it from there.

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  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    20 days ago

    Hi there LucaScarpellini - sorry to hear you're having issues with this.

    How long has it been since you received the email and also got the error message as well? 

    Let us know more and we'll take it from there, Luca. 

     

  • LucaScarpellini's avatar
    LucaScarpellini
    New member | Level 2
    20 days ago

    Hi Walter, Thank you for the reply, I received the email several times after that too, but I can't unban the account from 18.3.35

    Thank you for your help

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      20 days ago

      I see, thanks for the additional information, Luca. In that case, may we reach out via email to have a further look internally? 

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