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Sharing a Dropbox link while using BombBomb tracking...
Hello, I am with BombBomb customer support and this was brought to my attention by a mutual customer. When sending an email from Gmail while using the BombBomb extension, the link is blocked. I have to disable the BombBomb extension or BombBomb extension tracking. Scenario: 1. I am in dropbox and I click on share a folder. It generates a url to share and copies it to the clip board. 2. In the chrome browser, in my gmail, I create a message and "paste" the link into the email. The text of the link shows the correct url. 3. The receiving party opens the email and clicks on the link. The URL is blocked. It is a bixel link in particular that is being blocked. This only happens with a gmail/chrome account that has the BombBomb extension enabled. When the extension is disabled, the link is sent through fine. We have tried multiple other cloud-sharing platforms and sharing links and this does not happen in others so I think it may hopefully just be a simple security or whitelisting situation. Please let me know if I can help any further or connect you with anyone in our team for help in solving this problem. Thank you!
Someone accessed my account through Canva. Has my account been breached?
Someone else is able to access my dropbox via her Canva account. I have no idea how or why this is happening. AND does that mean others can also access my dropbox via Canva? How can I contact a live person to help me get this fixed?
I have disabled the Two-step verification but still asking for a code.
This is happening only to the Thrive Leads help assistant trying to enter my account to find out an issue with the upload file field I´m using in one of their forms wich is linked to my Dropbox account. It does not happend when I sign in, but when they try to sign in with my password they get asked for the code Dropbox have emailed me. I have enabled and disable the Two-step verification several times but always asking these people for a code. What could it be?