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I can't log in to the Dropbox app through my new Android phone
I just upgraded my Android phone and I can't access the files in the app. I have a premium account and I went through and unlinked past devices but I still can't access it. I've been logging using Google. I clicked on the email that I got that verify it was me trying to log in but I still can't access my account. No matter what I do, nothing is working. Can somebody hear help? Thank you
Lost 2FA access and no backup codes or phone number - Am I going to lose my account of 12+ years?
Do you have access to the email linked to the account? Yes Are there any devices connected to your Dropbox account? None Question or Issue I tried to update my 2fa last year and apparently I did it wrong, now my new 2FA codes don't work for my dropbox account. I don't have any files synced with dropbox on any device so they're all in the cloud. I contacted support and was told that without 2FA, backup code or a backup phone number(I don't think I have a phone # linked to my account) that I will lose my account access. Just wondering if anyone has any experience with this? I really would like to keep my dropbox account because I have files in there since my college days.
Dropbox is asking for a 6-digit code, but I don't see it in Hotmail.
This problem happened last year when I returned to the US. I lost access to Dropbox on my Macbook Air and iPhone,and I have my login email and password but Dropbox is just not forwarding the verification code to my hotmail account. Last summer, I had a similar problem and managed to get someone on the phone at Dropbox to help restore it. This is an older (not regularly used) account that I have valuable items stored in. The recovery questionnaire apparently wanted ALL the questions answered correctly. My real name is on the account. I know I can name plenty of files that are inside the Dropbox account. I have my passport and ID, and there are photos of myself in that Dropbox account (which match my ID). If I can speak again by phone with someone, I should be able to regain access. I can pay for one of the services if that is a barrier. I just really want to regain access. (I also want to finally turn off 2-step verification once and for all. I thought I'd done that last summer but here it is blocking me again. Hotmail seems to not like verification codes. This happened now because I bought a new iPhone recently and all my saved passwords failed to port over to the new phone. Device iphone 16 plus, Macbook AirP
Camera uploads files showing up as "Conflicted copies" on my desktop.
I'm not on a Team plan, just a business plan, and have my phone, laptop and desktop connected to this account on Dropbox. I just found that a lot of my folders from the root of my Dropbox folder showing up in my "Camera Uploads" folder as "Conflicted copy". The problem is I don't recognize the name it is associated with! Just in case I'll X out the name, but it shows as "DESKTOP-XXXXX's Conflicted copy 2026-02-21". How can I see what machines are connected to my Dropbox? Or can someone offer some guidance?
How can I find the data export feature based on GDPR compliance?
Hi, I'm failing to find the data export feature that should exist under GDPR compliance. "Right to Data Portability (Art. 20): Individuals have the right to receive their personal data from a controller to transfer it to another. This applies to data provided based on consent or contract, processed by automated means." I need to export all my data so I can then proceed with account deletion. Any ideas? Best regards, Eduardo
Not getting 6 digit code to set up Dropbox on new iPad
Application Affected Dropbox Device iPad Pro Operating System/Browser (if using the web) iPad OS 26.3 Dropbox App Version (if using the app) trying to set it up on this iPad, I have it on my other devices (all apple) Question or Issue In trying to set up Dropbox on this iPad, it says to log in and then it will email my primary email a 6 digit code. I am not getting the coded and I am getting other emails from Dropbox
I've forgotten my password and I don't have access to the email address associated with my account
I no longer have access to the email address associated with my Dropbox account, and I don't remember my password, but I am connected in the devices listed below. Is there a way for me to change the password or the email address? Device Lenovo Yoga Operating System/Browser (if using the web) Windows 10 Home / Chrome Dropbox App Version (if using the app) 460.2.8 on Android phone Dropbox Plan ProWhy do people have the permissions to download my shared files when I removed them?
I upgraded to the Professional plan to have my share options be very restrictive. To send files with no access to download, have a password, and an expiration date. I'm also the only person allowed to manage the folder. I uploaded my docs and created the folder. I then managed all this in the permissions. I sent it to a person, and they had download and share access AND they were not asked to put in the password. WHY are these permissions I set up not working? Please HELP! What am I missing here? I will cancel the plan, if this isn't going to work. Let me know, thank you.
