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61 Topics
How to change from business to personal account?
Hi, I accidentally chose to have a 'business' account but since I mostly use it for personal matters I would like to convert it to a personal account? Do you know how to do that? I have both a business and personal account which I therefore need to convert my business to a personal account.Solved41KViews3likes19Comments
No option to remove payment method on my Basic plan
Last year we had a teams account for a specific project which has now completed. My email was the admin account. After canceling the renewal since the account was no longer needed, my credit card is still listed as a payment method under my free/basic account with no option to remove it. I want my CC info completely removed from the system, but because it is a free account I have no access to dropbox chat/email/support/etc. Any idea how to get it off of there? I am not going to pay for another month of a subscription just so I can get in touch with them to remove my payment info.1.7KViews2likes18Comments
I thought I had cancelled my subscription, but I still got charged.
I'm so frustrated there is no way to talk to someone. I cancelled my account because my employer does not permit Dropbox. But they charged me again in July. I followed the instructions to cancel, but apparently it didn't happen, which I think is a scheme. Need someone to assist me with this.Solved2.1KViews1like5Comments
I am being charged for a Dropbox account that I do not have. Can I dispute the charges?
Is there anyway to get in touch with an actual human at Dropbox? I am being charged monthly for Dropbox account that I do not have, and I cannot for the life of me get an actual person to help with this on the Dropbox side. Is the only option to go to my bank and dispute the charges? Thanks! Bethany4.3KViews1like20Comments
Is there a plan that comes with 1 TB of storage to downgrade my 2TB plan?
I am a senior, long retired, on a fixed income. I can barely afford 2 TB plan. I am sure I saw a one terabyte plan at half the cost but I can’t find any links to actually change my plan. Can anyone help?1.4KViews1like1Comment
Being charged for an unknown account. How can I rectify this?
Hi all, I work for an organisation and our bank card is being charged for a dropbox account. None of our current staff pay for an account. We think it might be an ex staff member who paid for the account and didn't cancel their subscription before leaving. How do we find out how to access the account that we are paying for. It would be good to get some money back, or at least cancel it so that we aren't charged again. Thank you.Solved22KViews1like120Comments
