2025 sparked some incredible conversations across our community đ©âđ». Discover the highlights and see whatâs ahead in 2026.
My account is over quota - how can I see and download my files?
Question or Issue I have reached a limit on my dropbox and I received this message when I log in to my account: "Youâre over your storage limit â your files may be deleted Sharing and file previews are restricted since youâre over the limit. Upgrade now to get additional storage space and unlock advanced sharing, file uploads, PDF editing and more" I am unable to see and thus download any of the files that I have. What do I do? All I want is to download the files and delete them in my Dropbox. It allows me to upgrade, but I don't want to pay to be able to simply download my files. I've tried to email the support centre to ask if to could maybe allow me to see the files to download them, but received a response that my account type does not allow for email support. Thanks,
Larger folder refuse to become available offline on my PC.
Hi all, I have a Dropbox Plus account and wish to save files for offline access. I can do this by toggling Offline Access in Preferences with some folders but for the larger folders Dropbox refuses to let the files download and all is only available online. There is plenty of storage on my PC or external drives that I have tried with. Does Dropbox have a limit on folder size that it will sync like this? Any tips as to what I am doing wrong? /steve
What will the modification date be once I download my Dropbox files using the app?
Hi, I want to reinstall Windows on my PC. Then I want to reinstall Dropbox and download all the data back to my PC via the Dropbox app. What will the modification date of the downloaded files be? Will it be the day of the download, or will it remain unchanged?
Unexpectedly syncing an enormous amount of files and constant crashing
TL;DR - Many files seem to be indexing for no reason, some seem to be downloading locally, dropbox app is crashing every 5 minutes, I've tried most of the troubleshooting techniques, and have no solution for what I'm facing here. For the past week or so, Dropbox has been indexing in excess of 20,000 files without any user input (and seems to be downloading some files without any instruction or input from me). It has also been unexpectedly crashing within a few minutes of starting up. I have tried just about every troubleshooting option in the book: - Advanced Reinstall + Selective Sync (did not fix anything, waste of time) - Fix Hardlinks / Permissions (did not fix anything) - Relinking Account (did not fix anything, although it did seem to go through all of my files and end up getting stuck again) - Selective Sync (which does not work at all) - Removing Some Files that were recently added (did not fix anything, still had the same amount of files indexing/syncing) - Selecting "Online Only" for the whole Dropbox folder as some files seem to be downloading for no reason at all (didn't seem to work, it did seem to make the problem worse if anything) What I am currently doing: - Checking the Windows Indexing settings to see if this will fix/subdue the issue I am yet to try: - Relinking Account in conjunction with Selective Sync and seeing if that does anything, but I am reluctant to try this again if it will just get stuck. The number of files being indexed seems to vary between 19,000 and 23,000, however, this figure has been going up recently. Every single file is showing the "blue sync icon", so finding the troublesome files are impossible at this stage, and it has been very stable with around 4 million files, so not sure what has triggered this to happen. I would usually upload around 500GB at a time, and the Dropbox app would take it like a champ and just get the job done, now, however, it doesn't seem to like anything I do with it. What has happened on my PC recently: - I had placed a small batch of files into my Dropbox folder (around 120GB or so, I am reluctant to delete my entire Dropbox directory and start again in fear of unsynced files.) [I have taken out some of these files and this did not seem to fix anything.] - Windows Updates I had a similar issue around a month ago, and somehow happened to fix it by taking files out that I had recently placed inside the Dropbox folder. It seems as though now, this solution does not seem to fix anything. I understand that I have some 4.2 million files in my Dropbox, and I have been trying to selective sync to reduce this amount to improve performance, however, it seems to be an impossible loop of crashing and indexing/syncing. I have a fairly high-powered system so I expect this indexing to be completed rather quickly, however, it has been doing this and crashing for the past 5+ days or so. Please help! (I have redacted personal information)
Automatically downloading files using the app, how to do this?
Hi foks, I've been using Dropbox for about ten years to transfer many small documents easily between my home and work computers, both Macs. After the recent update I've noticed that I have to manually download documents. Does anyone know how to change back so that they download automatically? Here's a screenshot of the little clouds I have to click to download the documents. Thanks!
