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dropbox business

35 Topics

Dropbox removing external disk support for Mac users
In case anyone's unaware... if you're a Mac user storing your Dropbox on an external drive, you'll shortly lose that ability. https://talk.tidbits.com/t/dropbox-drops-support-for-storing-files-on-an-external-drive-and-onedrive-retains-it/20797/16 https://help.dropbox.com/installs/macos-support-for-expected-changes Just confirmed this with DB support (see below). Gutted - been with Dropbox for years and our entire video team flow is based around it 😕 >Hi there, I read today that you are scrapping the ability to store the Dropbox folder on external disks, on OSX. I'd like to ask more about this please. > Hello Jon, and thank you for contacting Dropbox Support. My name is Joseph, and I will be more than happy to look into your request, right away. That is correct Jon, as part of the Dropbox for macOS update, the Dropbox folder must be located in ~/Library/CloudStorage. >This is a showstopper for us, and will mean we have to move to another service. We have a large distributed team using DB for video work, no way it'll fit within internal drives. Is there a workaround? > I totally understand and I apologize for the inconvenience. Unfortunately, there is no workaround on this as changing the location of your Dropbox folder is no longer supported by macOS. >This change doesn't seem to have hit us yet - we're running a variety of machines inc Ventura What will trigger its enforcement? Can we stay on an earlier OS or Dropbox version? >The updates happening automatically every time the Dropbox app is restarting, for example if your device never restarts it should maintain the older version but we can't guarantee full functionality on older versions of the application. >So what will happen - if we have a Dropbox folder on an 8TB drive and a tiny internal drive - will it try to clone stuff across and eat up the space? What's the mechanism? >That's right, it will try to move the content on your internal drive until it has no space and gives you an error. >Is Smartsync still supported? I.e. will it move stuff to being online only if it won't fit? >It is, however it is now known as online-only.
Solved
Jon C.10
3 years ago Place Storage Space
114KViews
25likes
697Comments
No additional space on Business Advanced
Dear community, I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before the 7 days, then again (after waiting 7 days) that there is a problem which however is not written by Nowhere. We're really worried about that because they don't give us any timelines and the fact that the problem doesn't exist on the dropbox status page and that nobody else talks about it seems a bit suspicious. I don't like writing these posts but we are really worried don't you think? Are any of you having similar problems? do they only have it with us?
ggtello
3 years ago Place Storage Space
124KViews
14likes
615Comments
Hard drive is full, even though the files are online only.
I have made lots of files online only to free up space on my hard drive, but dropbox has stopped syncing claiming that there is not enough disk space. The top level folder says that it has 5TB of content, but in the four folders it contains there is less than 100 gb. I have restarted dropbox, restarted the computer, and waited for ages, but the problem persists... Please help.
Fridtjof1
2 years ago Place Storage Space
3.9KViews
1like
7Comments
storage information
Hello, the space in my business account is full and in the chat they tell me that they cannot put more space that there is an error in the system. I have been using the service for 11 days and 5 days that they do not add space. Is this normal? Or is it that they limit me because I am uploading a lot of information in these 11 days I have uploaded 40TB, thank you
wilober060780
3 years ago Place Storage Space
2.3KViews
1like
6Comments